Featured ECM Content

  1. Why All-In-One Is Fast Becoming The Standard In CRM

    The conversation around CRM (customer relationship management) is always shifting. Over the past several years, we’ve seen cycles of increased focus on enterprise CRM technology and strategy and periods where the conversation has largely centered on the ways in which small and midsized businesses (SMBs) can utilize these tools to compete with larger corporations. At times we’ve seen a lot of buzz around CRM technology in specific industries (real estate, insurance and financial services comes to mind) and yet there’s also been a push toward customization and adaptability, particularly in the SMB space, for the CRM to flex to fit the needs of the specific business—regardless of their vertical or geographic location.

  2. Addressing Preference Management With Channel Granularity

    One of the key issues today across all industries is how to provide the best possible customer experience. In a digital environment, this can include appealing graphics and intuitive website navigation, as well as, increasingly, interactive communications. A positive customer experience is built on communication capabilities that help identify customers’ needs and interests, and offer personalized service that meets the expectations of each individual.  Here, “communication” itself is broader than any specific content or message. It means reaching customers with the information they want at the right time and through their preferred delivery channel.

  3. Dajon Data Management Switches To Scanners From Alaris

    Kodak i4650 Scanners boost efficiency and provide platform for future growth of BPO provider.

  4. Making The Jump From Manual To Automated Processes

    Many businesses scan their organizations and wonder which processes among many are the most appealing candidates for automation. The answer may surprise you. While you might believe the big wins are in fixing inefficient processes, the most immediate gains actually come from applying robotic process automation and intelligent automation to prioritized, well-defined and well-executed processes.

  5. When It Comes To Disaster Recovery And Business Continuity, You Don’t Get A Number Of ‘Takes’ To Get It Right

    After a natural disaster, the primary focus is rightly on health, economy and the environment. Given recent events, it is clear that heightened attention on Disaster Recovery (DR) must be paid by those in the M&E industry. While the broader scale of DR planning includes facilities, power, cooling, communications and people, data backup for recovery remains key to business continuity. To ensure business data is safe and recoverable in the face of a natural disaster, it’s important to invest in the right strategy, protection architecture and data storage solution for the business. Here’s some actionable advice that organizations of all sizes across M&E can take to better protect themselves in the face of a natural disaster.

  6. Delivering On The Promise Of AI: Real-Life Benefits For Content Management

    Enterprise leaders have long awaited the potential information management benefits of artificial intelligence (AI). Machine learning, natural language processing, and other AI-based technologies are already helping companies by automating the classification of files and simplifying the way employees engage with content. But the real promise of AI goes beyond just helping organizations classify content during the capture or ingestion process – it lies somewhere in the “digital landfill” that exists within modern organizations.

  7. BV Dairy Unleashes Growth With Epicor ERP And DocStar

    Founded in 1958 as a family farm in England’s West Country, BV Dairy is now a thriving modern business. Each year, the company purchases 35 million liters of milk from dairy farms within a 25-mile radius of their production facility in Shaftesbury, Dorset and turns them into dairy products for food distribution and manufacturing firms. BV Dairy’s range includes their award-winning Dorset clotted cream, as well as yogurts, buttermilk, soft cheese, and mascarpone.

  8. Streamlining Accounting Activities Companywide With DocStar

    Gillette Pepsi was founded in 1937 as a struggling Pepsi-Cola franchise. However, surging sales coincided with the birth of the “Pepsi Generation” in the early ‘60s and rising popularity of soft drinks nationwide.Today, the Gillette Group of Pepsi-Cola Companies supplies 670 brands and package sizes to thousands of restaurants, grocery and convenience stores, shops, and stores based throughout southern Minnesota, northeast Iowa, and southwest Wisconsin. This is performed from four separate distribution areas continually supplying customers with brand favorites like Pepsi-Cola products, Mountain Dew, Dr. Pepper, and Mug Root Beer, among others.

  9. 2019 Trends In Digital Signage

    Digital signage might sound simple; but it actually has an extraordinarily broad range of applications, across both B2B industries as well as consumer-facing ones. As the interface between an individual or group of users and an organization, the opportunities for creative communication are endless. 2019 is looking like an incredibly exciting year for many sectors, and digital signage is at the forefront of that buzz.

  10. The SMB Guide To CRM In 2019

    The New Year to-do list for an SMB owner can be daunting. No doubt you’re thinking about myriad administrative and organizational needs relating to accounting and finance, staffing, your product and service roadmap for the year and more. In the course of all this productive planning, and as you look to build stronger relationships that drive ROI in 2019, consider how you’re responding to customer information.