Business Process Management

PRODUCTS

  • ibml SoftTrac Capture Suite
    ibml SoftTrac Capture Suite

    SoftTrac® Capture Suite delivers the robust functionality required in today’s increasingly complex capture environment.

WHITE PAPERS AND CASE STUDIES

  • Country’s Oldest Imaging Services Provider Stays On The Cutting Edge With New Scanning Solutions From Kodak Alaris
    Country’s Oldest Imaging Services Provider Stays On The Cutting Edge With New Scanning Solutions From Kodak Alaris

    Founded in 1939 as Biel’s Photocopy Service, Biel’s Document Management is the oldest imaging services provider in the U.S. Through their work as a service bureau and also as a value-added reseller (VAR) of scanning hardware and software, they deliver innovative document management solutions that enable companies to scan, store, retrieve, and use information more efficiently, accurately, and securely.

  • Federal Agency Sets Its Sights On A Faster, More Cost-Effective Medical Claims Processing Solution
    Federal Agency Sets Its Sights On A Faster, More Cost-Effective Medical Claims Processing Solution

    Scanners from Kodak Alaris help workers achieve objectives with a combination of high-volume output and outstanding reliability.

  • Double-Digit Productivity Improvements
    Double-Digit Productivity Improvements

    Naviant boosts productivity on its document conversion jobs by as much as 87 percent with the OPEX Falcon® document scanning workstation.

  • Document Imaging Helps Burke Rehabilitation Hospital Integrate Patient Information Into Electronic Medical Records, Earn Industry Recognition
    Document Imaging Helps Burke Rehabilitation Hospital Integrate Patient Information Into Electronic Medical Records, Earn Industry Recognition

    Digitizing patient information residing on hardcopy to integrate it into electronic medical records (EMR) is helping to pave the path to more efficient delivery of healthcare in the United States. Physician practices, health management organizations, neighborhood clinics, urgent care facilities and hospitals are moving along the spectrum to meet electronic medical records adoption goals set forth by both by government regulation and healthcare industry expectations. 

  • How A National Copier Dealer Transitioned To Digital Documents
    How A National Copier Dealer Transitioned To Digital Documents

    It is easy for Chris Scarff to say when the Ray Morgan Company transitioned from selling copiers to selling technology. Describing and executing that change is a little more complicated as the $37-billion industry born out of the photocopier has Ray Morgan Company focusing on its software as much as its sales pitch.

  • White Paper: Reading And Processing Checks
    White Paper: Reading And Processing Checks

    As much as credit cards and digital wallets have tried to take over, checks are still a very prevalent and practical way to make payments and financial transactions.  However, just because consumers and businesses are still relying on traditional, paper-based financial transactions doesn't mean that technology can't streamline deposits and improve customer satisfaction. 

  • Mail Company Creates New Revenue Streams, Improves Customer Value With Automated Returned Mail Services
    Mail Company Creates New Revenue Streams, Improves Customer Value With Automated Returned Mail Services

    Returned mail presents a logistical and operational challenge for companies with large volumes of mail. Companies often have to perform a significant amount of manual work to determine the reason that a mail piece was returned, and then make additional efforts to update address information.

  • Mail Matrix® & Intra Enterprise® Deliver Satisfaction With Business Process Management Solution
    Mail Matrix® & Intra Enterprise® Deliver Satisfaction With Business Process Management Solution

    Located in the Southeastern United States, this Business Services group is the print and mail hub of all North American operations for a major manufacturer and retailer. The 1,100 employees, located amidst a three-building campus, are vital in the administration and printing and mailing of payroll checks, coupons, vouchers, product labels, event flyers and sales materials.

  • Seven Requirements For Managing Effective Customer Communications
    Seven Requirements For Managing Effective Customer Communications

    Nearly every sizable organization on the planet has at least one customer relationship management (CRM) software system.  Over the years, as these systems expand and mature, most organizations compile a wealth of customer data that can be segmented for automated, ongoing customer communications. Unfortunately, the primary form of communication is a steady stream of unsolicited emails which, over time, results in diminishing response rates and click-throughs, doing little to drive meaningful customer engagement.

  • Ugly Documents Need Love, Too.
    Ugly Documents Need Love, Too.

    How one service provider delivers high quality images of the most 'interesting' documents (for less!)

  • Extracting Value From ECM Deployments Through Shared Document Rendering Services
    Extracting Value From ECM Deployments Through Shared Document Rendering Services

    Globalization, the high rate of content creation, and increasing compliance requirements have accelerated the proliferation of Enterprise Content Management (ECM) technology. Managing and leveraging the ever-growing amount of content held within these repositories has become an increasing challenge to IT organizations for the last decade.

  • Saving Resources With An HTML5 Viewer
    Saving Resources With An HTML5 Viewer

    Document collaboration has become a business norm in the 21st century. No matter what field you work in, whether it’s advertising, architecture, technology, or any other field, you have at some point collaborated on a document with your employees and there is a wide range of different file formats to sift through.

NEWS