Business Process Management

PRODUCTS

  • ibml SoftTrac Capture Suite
    ibml SoftTrac Capture Suite

    SoftTrac® Capture Suite delivers the robust functionality required in today’s increasingly complex capture environment.

WHITE PAPERS AND CASE STUDIES

  • Ugly Documents Need Love, Too.
    Ugly Documents Need Love, Too.

    How one service provider delivers high quality images of the most 'interesting' documents (for less!)

  • RF-CUNY Upgrades ECM System To Reduce Administration Bottlenecks And Improve Efficiencies
    RF-CUNY Upgrades ECM System To Reduce Administration Bottlenecks And Improve Efficiencies

    The Research Foundation of the City University of New York (RF-CUNY) serves the nation’s largest urban public university, and manages grant awards exceeding $410 million in areas ranging from research in the natural and social sciences, training, job placement, curriculum planning, assessment, program evaluation, media production, and software development. The foundation has roughly 12,000 employees who serve in a variety of functions throughout CUNY’s 24 colleges, professional schools and off campus sights. The RF’s main function is to offer flexibility and respond quickly to the changing conditions and requirements of its many sponsors.

  • How A National Copier Dealer Transitioned To Digital Documents
    How A National Copier Dealer Transitioned To Digital Documents

    It is easy for Chris Scarff to say when the Ray Morgan Company transitioned from selling copiers to selling technology. Describing and executing that change is a little more complicated as the $37-billion industry born out of the photocopier has Ray Morgan Company focusing on its software as much as its sales pitch.

  • Extracting Value From ECM Deployments Through Shared Document Rendering Services
    Extracting Value From ECM Deployments Through Shared Document Rendering Services

    Globalization, the high rate of content creation, and increasing compliance requirements have accelerated the proliferation of Enterprise Content Management (ECM) technology. Managing and leveraging the ever-growing amount of content held within these repositories has become an increasing challenge to IT organizations for the last decade.

  • Document Imaging Helps Burke Rehabilitation Hospital Integrate Patient Information Into Electronic Medical Records, Earn Industry Recognition
    Document Imaging Helps Burke Rehabilitation Hospital Integrate Patient Information Into Electronic Medical Records, Earn Industry Recognition

    Digitizing patient information residing on hardcopy to integrate it into electronic medical records (EMR) is helping to pave the path to more efficient delivery of healthcare in the United States. Physician practices, health management organizations, neighborhood clinics, urgent care facilities and hospitals are moving along the spectrum to meet electronic medical records adoption goals set forth by both by government regulation and healthcare industry expectations. 

  • Seven Requirements For Managing Effective Customer Communications
    Seven Requirements For Managing Effective Customer Communications

    Nearly every sizable organization on the planet has at least one customer relationship management (CRM) software system.  Over the years, as these systems expand and mature, most organizations compile a wealth of customer data that can be segmented for automated, ongoing customer communications. Unfortunately, the primary form of communication is a steady stream of unsolicited emails which, over time, results in diminishing response rates and click-throughs, doing little to drive meaningful customer engagement.

  • Saving Resources With An HTML5 Viewer
    Saving Resources With An HTML5 Viewer

    Document collaboration has become a business norm in the 21st century. No matter what field you work in, whether it’s advertising, architecture, technology, or any other field, you have at some point collaborated on a document with your employees and there is a wide range of different file formats to sift through.

  • Difficult Documents, Simple Solution
    Difficult Documents, Simple Solution

    Chicago Records Management increased its digital document scanning productivity by three to five times for one of their key customers. Now they process documents more quickly with fewer resources using OPEX’s Universal Document Scanning Workstation, Falcon®.

  • Document Scanning Workstations Improve Mail- and Document-Handling Operations For Key Client
    Document Scanning Workstations Improve Mail- and Document-Handling Operations For Key Client

    When it comes to document management, productivity and accuracy are critical and require enterprise-class technology to ensure efficiency and traceability. EXL was able to improve efficiency by several hours per day and reduce resource requirements significantly using OPEX® FalconRED® and Falcon® document scanners for a high-volume customer.

  • IMKO Workflow Solutions Streamlines Staffing Placement Services Through Innovative Digital Technology
    IMKO Workflow Solutions Streamlines Staffing Placement Services Through Innovative Digital Technology

    From one-office concerns to those spanning multiple locations, staffing placement service providers and Human Resources departments face challenges in centralizing information, providing timely and accurate reviews of employment forms, and eliminating file cabinets of paper-based applications and on-boarding materials. 

  • Mail Matrix® & Intra Enterprise® Deliver Satisfaction With Business Process Management Solution
    Mail Matrix® & Intra Enterprise® Deliver Satisfaction With Business Process Management Solution

    Located in the Southeastern United States, this Business Services group is the print and mail hub of all North American operations for a major manufacturer and retailer. The 1,100 employees, located amidst a three-building campus, are vital in the administration and printing and mailing of payroll checks, coupons, vouchers, product labels, event flyers and sales materials.

  • Enable BPOs To Improve Profit Margins While Delivering Quicker And More Accurate Access To Customers’ Data Processing Needs
    Enable BPOs To Improve Profit Margins While Delivering Quicker And More Accurate Access To Customers’ Data Processing Needs

    Automation is the key to a successful document workflow, and something that service bureaus must manage on a daily basis. With razor thin profit margins, business process outsourcing (BPO) organizations know all too well the importance that technology plays in developing a successful document management system and their ability to meet customer timelines and requirements.

NEWS