Business Process Management

WHITE PAPERS AND CASE STUDIES

• Maximize Global Regulatory Collaboration For Combination Products

  Combination products in the medical device industry now occupy a substantial market segment. This article focuses on the maximization of global regulatory collaboration in the marketing of combination products.

• The Secret To An Effective Trade Spend Program

  This white paper guides you through the hidden costs of falling behind technologically, how dedicated business software can help, and what things look like when you have timely, accurate trade spend data.

• Digital Transformation: What Does It Mean For Customer Experience Management

  The customer experience (CX) space is crowded with buzzwords. Is "digital transformation" one of them?

• Bell Food Group Ensures Quality Of Burger Patties

  This case study shows how Bell Food Group, the meat supplier for an international fast food chain, uses X-Ray inspection to ensure burger patties are contaminant free and are of the highest quality.

• Batch Quality Prediction In Pharmaceutical Manufacturing

  Delayed lab results made it difficult for a pharmaceutical manufacturer to optimize process inputs to control the batch yield. A solution allowed the scientists to build a model of process quality. 

• Maximizing The Performance And Efficiency Of Your Sterilizing-Grade Filtration

  Selecting the right filter is the first step in reaping the benefits of today’s filters; optimizing their performance efficiency is key to maximizing the benefits for the lifetime of your process.

• 3 Ways Your Field Service Management Project Can Go Horribly Wrong

  So you are doing your due diligence, preparing to select and implement software to help you profitably and efficiently manage a growing field service operation. You may not be 100 percent confident in your success-and this may be a realistic concern to have at this juncture—because there are wrong turns you can take in this process, mistakes you can make, that will lead to suboptimal results or even project failure.

• Preparing For Your CDMO Selection Process

  Finding the CDMO that is right for your company and project can be a daunting task, particularly if this is your first time outsourcing. Don't be unprepared from the outset of your search. 

• Adapting To The Medical Monitor: Driving Tech Adoption In Clinical Analytics

  The reasons behind the physician monitors’ reluctance, and what technology needs to offer to convince monitors their work can be more efficient — quickly detecting safety signals and speeding time to submission.

• How To Outsell Your Competition Instead Of Yourself

  VARs and MSPs can discover a new selling approach that works in today’s crowded business technology space. With increasing competition and decreasing product differentiation, resellers and service providers can no longer sell based on product features, an approach that worked in the past. Learn about this new approach that focuses on determining the customer’s needs first.

• 3 Critical Steps To Becoming A Customer-Centric Service Organization

  Today’s leading field service organizations have recognized the importance of customer experience, and realize that to remain competitive service delivery needs to evolve to become more modern and user friendly. However, recognizing the need to become more customer-centric and actually becoming more customer- centric are not the same thing! Here are three critical steps to get you started on your quest to provide a stellar customer experience.

• Don’t Let Your MRO Inventory Manage You

  We've all been there; equipment breaks down and parts are ordered with little consideration as to lead time, price, quality, or reliability. This column offers insight into purchasing and managing MRO inventory.