Document Migration

As service operations have become more complex, and more critical to the enterprise bottom line, field service automation has evolved into robust, comprehensive offerings called full-service lifecycle management solutions. These solutions allow service to become critical to a company’s profitability and long-term value, not just a cost center. Simultaneously, a mega end disrupting manufacturers’ traditional CapEx business model is the growing demand for new “Product-as-a-Service” consumption models. This disruptive trend is forcing service organizations to re-think how they meet growing customer demands—such as a faster ROI—and how they increase revenue while maintaining a competitive posiin this new industrial revolution.

When it comes to healthcare communication, no single software application can meet every need. To achieve seamless care collaboration, you need a comprehensive healthcare communication platform that provides multiple applications. To manage complex business functions, many market sectors have been shifting to a software platform model. Some platforms even offer development tools that allow companies to create their own applications.

As cloud storage becomes more affordable, organizations of all sizes are exploring new ways to meet their increased storage demands and streamline operations. This steady decline in cost and improvements in security have made cloud storage a viable alternative to traditional on-premises storage options.

As businesses look for better ways to keep customers happy, they’re exploring a new approach to maintenance that’s driven by insights, instead of errors and missteps. The Internet of Things (IoT) is changing the way businesses maintain equipment, rewriting service agreements and resetting customer expectations in the process. Savvy customer service leaders are realizing they can use data to predict the future and they’re turning to a pioneering dream team combining field service and IoT to prevent unwanted things from happening.

An industrial engineering study of a pet food nutrition facility revealed that current work practices were not efficient and were highly manual and repetitious. By understanding those current work practices and procedures, recommendations were made to improve efficiency by optimizing work processes/flows—making effective use of people and technology—address ergonomic and safety issues and increase the overall productivity of the site allowing more tests in the future.

Do you view field service strategically? Leading organizations recognize that service is a great differentiator — stellar field service can be the path to setting your company apart, creating new revenue streams, and driving profits. These organizations are focusing on initiatives such as migrating from break-fix work to outcomes-based service models, better understanding and delivering on customer expectations, and embracing the need to continually improve operations by developing its people, processes, and technology use.

One of the biggest security takeaways from the first half of 2018 is that we can never make our computer systems perfectly secure, and the underlying hardware can be just as susceptible to exploitable flaws as the software that runs on it. Two new vulnerabilities—Meltdown and Spectre—affected nearly every device with a CPU, making this one perhaps the worst first half ever in terms of computer security. While not the most severe we’ve ever seen, these vulnerabilities hit the entire ecosystem of computers due to flaws in how modern processors isolate private memory

A significant way modern organizations remain efficient is through the mobile devices that staff utilize daily. However, these barcode scanners, portable printers, and other key devices would be nothing without the source of their power: batteries. Despite their obvious importance, mobile device batteries remain a widely unmanaged segment of mobile operations for many companies. Read on to see how Tractor Supply Co. benefited from mobile device battery management services and how you can do the same for your clients.

On June 6, 2016, Riverside County District Attorney, Michael Hestrin, announced that seven people were indicted for insurance fraud and conspiracy for one of the largest workers’ compensation (healthcare) fraud investigations in the County. In two separate but related grand jury indictments, a result of a joint investigation by the Riverside County District Attorney's Office and the California Department of Insurance, $98 million was fraudulently billed, resulting in $12.4 million being paid by 18 insurance companies allegedly defrauded in this scheme. But that was no easy feat until smartC™ was introduced as one of the tools to help the prosecution.

Field service organizations have two broad choices in field service management software — best-of-breed solutions or add-on models from their ERP or CRM vendors. ERP options promise ease of integration, but  best-of-breed FSM solutions offer advantages in terms of long-term cost, functionality, and integration.

A leading multinational pharmaceutical company approached Fisher Clinical Services with an extensive clinical trial pipeline and the need to achieve a comprehensive, fully-managed transportation strategy. Learn more about our outsourced transportation option that delivered tangible results.

Judicial system that spans hundreds of jurisdictions – from village to supreme courts – purchases thousands of scanners to save time and money, and enable online access to information.