SoftTrac® Capture Suite delivers the robust functionality required in today’s increasingly complex capture environment.
French Bank Simplifies Enrollment Process and Increases Productivity with A2iA Mobility.
Nearly every sizable organization on the planet has at least one customer relationship management (CRM) software system. Over the years, as these systems expand and mature, most organizations compile a wealth of customer data that can be segmented for automated, ongoing customer communications. Unfortunately, the primary form of communication is a steady stream of unsolicited emails which, over time, results in diminishing response rates and click-throughs, doing little to drive meaningful customer engagement.
New Belgium Brewery (NBB) is a leading U.S. independent, employee-owned craft beer company. As part of a national expansion, including construction of a new brew facility in Ashville, N.C., NBB deployed a KnowledgeLake ECM solution on top of Microsoft SharePoint to dramatically cut down on paper documents and streamline critical business processes in its finance and accounting, HR, legal, and health and safety departments.
Kodak i4200 Scanners gently and safely scan flood-damaged court records dating back to 1795.
Chicago Records Management increased its digital document scanning productivity by three to five times for one of their key customers. Now they process documents more quickly with fewer resources using OPEX’s Universal Document Scanning Workstation, Falcon®.
It’s been seven years since ECM Connection (then Integrated Solutions magazine) last spoke with Vickie Torregrossa, Director of Information Systems for Food For The Poor. Back in 2006, Torregrossa and her team had implemented a document imaging and remittance processing system that allowed the international organization to create digital images of donation checks and digitally transmit them to its bank.
Automation is the key to a successful document workflow, and something that service bureaus must manage on a daily basis. With razor thin profit margins, business process outsourcing (BPO) organizations know all too well the importance that technology plays in developing a successful document management system and their ability to meet customer timelines and requirements.
Founded in 1939 as Biel’s Photocopy Service, Biel’s Document Management is the oldest imaging services provider in the U.S. Through their work as a service bureau and also as a value-added reseller (VAR) of scanning hardware and software, they deliver innovative document management solutions that enable companies to scan, store, retrieve, and use information more efficiently, accurately, and securely.
It is easy for Chris Scarff to say when the Ray Morgan Company transitioned from selling copiers to selling technology. Describing and executing that change is a little more complicated as the $37-billion industry born out of the photocopier has Ray Morgan Company focusing on its software as much as its sales pitch.
Healthcare reform has made improving operational efficiency all the rage in the healthcare industry. One large healthcare network improved efficiency with an intelligent capture solution from Birmingham, AL-based ibml. The solution has enabled the network to reallocate staff, streamline document retrieval, and better safeguard sensitive provider information in its credentialing area.
Digitizing patient information residing on hardcopy to integrate it into electronic medical records (EMR) is helping to pave the path to more efficient delivery of healthcare in the United States. Physician practices, health management organizations, neighborhood clinics, urgent care facilities and hospitals are moving along the spectrum to meet electronic medical records adoption goals set forth by both by government regulation and healthcare industry expectations.
Valley Health is a nonprofit organization providing healthcare to people in and around an area known as the Top of Virginia, as well as parts of West Virginia and Maryland. Valley Health operates six hospitals in the geographic area, providing nearly 600 inpatient beds and more than 100 long term care beds. On a yearly basis, Valley Health averages more than 30,000 inpatient admissions and more than 140,000 emergency room visits, with total outpatient encounters numbered around 800,000. The organization employs more than 5,000 people and has a medical staff of more than 500 professionals.
Led by the ImageTracDS 1210, a powerful desktop scanner featuring superior document handling, exceptional image quality and intelligent capture software.
Citing the need of businesses to improve their workflow and maximize the benefits of paperless office procedures, Visioneer is introducing a new customer service program to help organizations make a smooth, rapid transition to high-volume document scanning.
ibml Capture Suite is selected as Data Capture/Recognition Product of the Year at this year’s Document Manager Awards ceremony.
To underscore its continuing commitment to create a more sustainable planet, Toshiba America Business Solutions recently announces it recycled 174 tons of used toner products in 2015.
A2iA, an award-winning developer of software for the worldwide data capture, document processing, and payment systems markets, announced recently the availability of mobile bill pay.