Business Process Outsourcing

PRODUCTS

  • ibml SoftTrac Capture Suite
    ibml SoftTrac Capture Suite

    SoftTrac® Capture Suite delivers the robust functionality required in today’s increasingly complex capture environment.

WHITE PAPERS AND CASE STUDIES

  • IMKO Workflow Solutions Streamlines Staffing Placement Services Through Innovative Digital Technology
    IMKO Workflow Solutions Streamlines Staffing Placement Services Through Innovative Digital Technology

    From one-office concerns to those spanning multiple locations, staffing placement service providers and Human Resources departments face challenges in centralizing information, providing timely and accurate reviews of employment forms, and eliminating file cabinets of paper-based applications and on-boarding materials. 

  • Intelligent Capture Enables A Healthcare Network To Reduce Staff, Streamline Document Retrieval And Enhance Data Security
    Intelligent Capture Enables A Healthcare Network To Reduce Staff, Streamline Document Retrieval And Enhance Data Security

    Healthcare reform has made improving operational efficiency all the rage in the healthcare industry. One large healthcare network improved efficiency with an intelligent capture solution from Birmingham, AL-based ibml. The solution has enabled the network to reallocate staff, streamline document retrieval, and better safeguard sensitive provider information in its credentialing area.

  • White Paper: Reading And Processing Checks
    White Paper: Reading And Processing Checks

    As much as credit cards and digital wallets have tried to take over, checks are still a very prevalent and practical way to make payments and financial transactions.  However, just because consumers and businesses are still relying on traditional, paper-based financial transactions doesn't mean that technology can't streamline deposits and improve customer satisfaction. 

  • Dentegra Group Improves Claims Processing Efficiency
    Dentegra Group Improves Claims Processing Efficiency

    Insurance claims processing is a complex endeavor, and for companies that manually manage the incoming documents, it is very time-consuming. Dental claims include a number of different forms, supporting documentation and patient X-rays, all of which must be properly classified, sorted, scanned and filed.

  • ARC Document Solutions Brings Clarity To Its Vision Of Being A World Leader In Its Industry With Scanning Solution
    ARC Document Solutions Brings Clarity To Its Vision Of Being A World Leader In Its Industry With Scanning Solution

    Archiving and Information Management Services division gains the speed, image accuracy, and reliability needed to deliver truly exceptional service.

  • Data Capture Solution Helps DATAMARK Meet Its Client's Business Requirements
    Data Capture Solution Helps DATAMARK Meet Its Client's Business Requirements

    The competition is fierce in the business process outsourcing (BPO) space. That’s why the benefits that DATAMARK is achieving for a major client with an ibml image and data capture solution are so impressive. The solution has helped DATAMARK reduce its labor requirements by more than 50 percent, accelerate delivery of information downstream, and decrease its overhead.

  • Federal Agency Sets Its Sights On A Faster, More Cost-Effective Medical Claims Processing Solution
    Federal Agency Sets Its Sights On A Faster, More Cost-Effective Medical Claims Processing Solution

    Scanners from Kodak Alaris help workers achieve objectives with a combination of high-volume output and outstanding reliability.

  • Seven Requirements For Managing Effective Customer Communications
    Seven Requirements For Managing Effective Customer Communications

    Nearly every sizable organization on the planet has at least one customer relationship management (CRM) software system.  Over the years, as these systems expand and mature, most organizations compile a wealth of customer data that can be segmented for automated, ongoing customer communications. Unfortunately, the primary form of communication is a steady stream of unsolicited emails which, over time, results in diminishing response rates and click-throughs, doing little to drive meaningful customer engagement.

  • Surgical Services Firm Speeds Search And Retrieval Of Vital Documents With KnowledgeLake
    Surgical Services Firm Speeds Search And Retrieval Of Vital Documents With KnowledgeLake

    AMSURG has a large presence nationwide. It has more than 250 ASCs in 34 states and provides physician services in 24 states, employing more than 2,800 physicians and other healthcare professionals. This vast network of healthcare facilities and practitioners generates an immense amount of financial documentation, particularly at the end of each month. The methods that the company used in the past for backing up its accounting documents were outdated and inefficient.

  • Where Are They Now? Food For The Poor
    Where Are They Now? Food For The Poor

    It’s been seven years since ECM Connection (then Integrated Solutions magazine) last spoke with Vickie Torregrossa, Director of Information Systems for Food For The Poor. Back in 2006, Torregrossa and her team had implemented a document imaging and remittance processing system that allowed the international organization to create digital images of donation checks and digitally transmit them to its bank.

  • How A National Copier Dealer Transitioned To Digital Documents
    How A National Copier Dealer Transitioned To Digital Documents

    It is easy for Chris Scarff to say when the Ray Morgan Company transitioned from selling copiers to selling technology. Describing and executing that change is a little more complicated as the $37-billion industry born out of the photocopier has Ray Morgan Company focusing on its software as much as its sales pitch.

  • New Belgium Brewery Uses KnowledgeLake Solution To Support National Expansion
    New Belgium Brewery Uses KnowledgeLake Solution To Support National Expansion

    New Belgium Brewery (NBB) is a leading U.S. independent, employee-owned craft beer company. As part of a national expansion, including construction of a new brew facility in Ashville, N.C., NBB deployed a KnowledgeLake ECM solution on top of Microsoft SharePoint to dramatically cut down on paper documents and streamline critical business processes in its finance and accounting, HR, legal, and health and safety departments.

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