Business Process Outsourcing

Located in the Southeastern United States, this Business Services group is the print and mail hub of all North American operations for a major manufacturer and retailer. The 1,100 employees, located amidst a three-building campus, are vital in the administration and printing and mailing of payroll checks, coupons, vouchers, product labels, event flyers and sales materials.

Digitizing patient information residing on hardcopy to integrate it into electronic medical records (EMR) is helping to pave the path to more efficient delivery of healthcare in the United States. Physician practices, health management organizations, neighborhood clinics, urgent care facilities and hospitals are moving along the spectrum to meet electronic medical records adoption goals set forth by both by government regulation and healthcare industry expectations. 

Archiving and Information Management Services division gains the speed, image accuracy, and reliability needed to deliver truly exceptional service.

Kodak i4200 Scanners gently and safely scan flood-damaged court records dating back to 1795.

It’s been seven years since ECM Connection (then Integrated Solutions magazine) last spoke with Vickie Torregrossa, Director of Information Systems for Food For The Poor. Back in 2006, Torregrossa and her team had implemented a document imaging and remittance processing system that allowed the international organization to create digital images of donation checks and digitally transmit them to its bank.

More than 26,000 Kodak ScanMate i940 Scanners are now enabling faster, more transparent, and more accurate transactions to the delight of customers.

With tens of millions of paper documents located in a large storage vault - as well as across hundreds of locations - costs were high and service levels were low. Hancock Holding Company needed to find a way to decrease its dependency on paper to reduce process times and support compliance initiatives.

Founded in 1939 as Biel’s Photocopy Service, Biel’s Document Management is the oldest imaging services provider in the U.S. Through their work as a service bureau and also as a value-added reseller (VAR) of scanning hardware and software, they deliver innovative document management solutions that enable companies to scan, store, retrieve, and use information more efficiently, accurately, and securely.

Automation is the key to a successful document workflow, and something that service bureaus must manage on a daily basis. With razor thin profit margins, business process outsourcing (BPO) organizations know all too well the importance that technology plays in developing a successful document management system and their ability to meet customer timelines and requirements.

Insurance claims processing is a complex endeavor, and for companies that manually manage the incoming documents, it is very time-consuming. Dental claims include a number of different forms, supporting documentation and patient X-rays, all of which must be properly classified, sorted, scanned and filed.

Chicago Records Management increased its digital document scanning productivity by three to five times for one of their key customers. Now they process documents more quickly with fewer resources using OPEX’s Universal Document Scanning Workstation, Falcon®.

Naviant boosts productivity on its document conversion jobs by as much as 87 percent with the OPEX Falcon® document scanning workstation.