Business Process Outsourcing

PRODUCTS

  • ibml SoftTrac Capture Suite
    ibml SoftTrac Capture Suite

    SoftTrac® Capture Suite delivers the robust functionality required in today’s increasingly complex capture environment.

WHITE PAPERS AND CASE STUDIES

  • Mobile Enrollment Solution Minimizes Risk, Mitigates Fraud
    Mobile Enrollment Solution Minimizes Risk, Mitigates Fraud

    French Bank Simplifies Enrollment Process and Increases Productivity with A2iA Mobility.

  • Seven Requirements For Managing Effective Customer Communications
    Seven Requirements For Managing Effective Customer Communications

    Nearly every sizable organization on the planet has at least one customer relationship management (CRM) software system.  Over the years, as these systems expand and mature, most organizations compile a wealth of customer data that can be segmented for automated, ongoing customer communications. Unfortunately, the primary form of communication is a steady stream of unsolicited emails which, over time, results in diminishing response rates and click-throughs, doing little to drive meaningful customer engagement.

  • New Belgium Brewery Uses KnowledgeLake Solution To Support National Expansion
    New Belgium Brewery Uses KnowledgeLake Solution To Support National Expansion

    New Belgium Brewery (NBB) is a leading U.S. independent, employee-owned craft beer company. As part of a national expansion, including construction of a new brew facility in Ashville, N.C., NBB deployed a KnowledgeLake ECM solution on top of Microsoft SharePoint to dramatically cut down on paper documents and streamline critical business processes in its finance and accounting, HR, legal, and health and safety departments.

  • Schoharie County, NY Rescues Three Tractor-Trailers Of Documents Through Remediation And Digitization
    Schoharie County, NY Rescues Three Tractor-Trailers Of Documents Through Remediation And Digitization

    Kodak i4200 Scanners gently and safely scan flood-damaged court records dating back to 1795.

  • Difficult Documents, Simple Solution
    Difficult Documents, Simple Solution

    Chicago Records Management increased its digital document scanning productivity by three to five times for one of their key customers. Now they process documents more quickly with fewer resources using OPEX’s Universal Document Scanning Workstation, Falcon®.

  • Where Are They Now? Food For The Poor
    Where Are They Now? Food For The Poor

    It’s been seven years since ECM Connection (then Integrated Solutions magazine) last spoke with Vickie Torregrossa, Director of Information Systems for Food For The Poor. Back in 2006, Torregrossa and her team had implemented a document imaging and remittance processing system that allowed the international organization to create digital images of donation checks and digitally transmit them to its bank.

  • Enable BPOs To Improve Profit Margins While Delivering Quicker And More Accurate Access To Customers’ Data Processing Needs
    Enable BPOs To Improve Profit Margins While Delivering Quicker And More Accurate Access To Customers’ Data Processing Needs

    Automation is the key to a successful document workflow, and something that service bureaus must manage on a daily basis. With razor thin profit margins, business process outsourcing (BPO) organizations know all too well the importance that technology plays in developing a successful document management system and their ability to meet customer timelines and requirements.

  • Country’s Oldest Imaging Services Provider Stays On The Cutting Edge With New Scanning Solutions From Kodak Alaris
    Country’s Oldest Imaging Services Provider Stays On The Cutting Edge With New Scanning Solutions From Kodak Alaris

    Founded in 1939 as Biel’s Photocopy Service, Biel’s Document Management is the oldest imaging services provider in the U.S. Through their work as a service bureau and also as a value-added reseller (VAR) of scanning hardware and software, they deliver innovative document management solutions that enable companies to scan, store, retrieve, and use information more efficiently, accurately, and securely.

  • How A National Copier Dealer Transitioned To Digital Documents
    How A National Copier Dealer Transitioned To Digital Documents

    It is easy for Chris Scarff to say when the Ray Morgan Company transitioned from selling copiers to selling technology. Describing and executing that change is a little more complicated as the $37-billion industry born out of the photocopier has Ray Morgan Company focusing on its software as much as its sales pitch.

  • Intelligent Capture Enables A Healthcare Network To Reduce Staff, Streamline Document Retrieval And Enhance Data Security
    Intelligent Capture Enables A Healthcare Network To Reduce Staff, Streamline Document Retrieval And Enhance Data Security

    Healthcare reform has made improving operational efficiency all the rage in the healthcare industry. One large healthcare network improved efficiency with an intelligent capture solution from Birmingham, AL-based ibml. The solution has enabled the network to reallocate staff, streamline document retrieval, and better safeguard sensitive provider information in its credentialing area.

  • Document Imaging Helps Burke Rehabilitation Hospital Integrate Patient Information Into Electronic Medical Records, Earn Industry Recognition
    Document Imaging Helps Burke Rehabilitation Hospital Integrate Patient Information Into Electronic Medical Records, Earn Industry Recognition

    Digitizing patient information residing on hardcopy to integrate it into electronic medical records (EMR) is helping to pave the path to more efficient delivery of healthcare in the United States. Physician practices, health management organizations, neighborhood clinics, urgent care facilities and hospitals are moving along the spectrum to meet electronic medical records adoption goals set forth by both by government regulation and healthcare industry expectations. 

  • Document Scanners Onboard Ambulances Help Valley Health Quickly Share Medical Information
    Document Scanners Onboard Ambulances Help Valley Health Quickly Share Medical Information

    Valley Health is a nonprofit organization providing healthcare to people in and around an area known as the Top of Virginia, as well as parts of West Virginia and Maryland. Valley Health operates six hospitals in the geographic area, providing nearly 600 inpatient beds and more than 100 long term care beds. On a yearly basis, Valley Health averages more than 30,000 inpatient admissions and more than 140,000 emergency room visits, with total outpatient encounters numbered around 800,000. The organization employs more than 5,000 people and has a medical staff of more than 500 professionals.

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