Transactional Content Management

WHITE PAPERS AND CASE STUDIES

• Enhancing Process Safety In The Pharmaceutical Industry

  This paper focuses on how to enhance a pharmaceutical production facility's process safety with a dynamic checkweighing system.

• Courts Across An Entire U.S. State Go Digital With Document Capture Solutions From Alaris

  Judicial system that spans hundreds of jurisdictions – from village to supreme courts – purchases thousands of scanners to save time and money, and enable online access to information.

• Rethink Aseptic Filling To Meet Pharma’s Challenging Requirements

  Batch sizes required to manufacture therapies have grown smaller since the days of blockbuster medicines, challenging smaller pharma companies to change equipment and manufacturing processes.

• A Profitable Approach To Managing Complaints

  The point at which a customer complains is often the greatest test of the relationship between the customer and their service or product provider. So it is surprising that even today many companies fail to recognize the value complaints can deliver to their organization. This paper explores how companies should begin to look anew at the role and value of complaints and feedback to their organization and to consider complaints no longer as a costly inconvenience but as a key opportunity to develop more profitable and sustainable relationships with their customers.

• How A Nationwide VAR Transformed Their Ordering Process And Slashed Processing Times

  Over the last 20 years, Golden Star Technologies (GST) has rapidly grown from a local computer sales shop to a nationwide value-added reseller, supplying more than 2,000 customers with custom technology solutions and professional services. With so much growth, the company needed to find a way to bring together their data center and hardware/software product sales, implementation services, and the audio visual and managed services arms of the business into a cohesive whole.

• Managed Security Services Provider (MSSP) Builds Multi-tenant Solution That Scales From Tiny MSPs To Large Enterprises

  CyFlare is a top 100 global managed security services provider (MSSP) based outside of Rochester, New York. The company wholesales managed security services to small and mid-sized VARs, MSPs and MSSPs, and brings value to its customers by delivering Security Operations Center (SOC) as-a-service functionality that’s comprehensive, cost-effective, and easy to deploy. CyFlare relies on Stellar Cyber’s Starlight solution as the core of its SOC-as-a-service offering.

• Trends in Field Service Management You Can’t Ignore

  Improving customer experience, operational efficiency, and business agility, using next-generation technologies.

• Case Studies In Supply Chain Management: Getting It Right From The Start

  Consistent management and communication are the keys to success when managing the supply chain of any advanced therapy clinical trial. In this article, we’ll review two case studies that demonstrate the importance of supply chain management by focusing on scaling up for commercial distribution and on packaging challenges within a cryogenic environment.

• Digital Transformation: What Does It Mean For Customer Experience Management

  The customer experience (CX) space is crowded with buzzwords. Is "digital transformation" one of them?

• Maple Leaf Foods Reduces Safety Incident Rate By 60%

  A packaged meats company needed to improve food and workplace safety while aligning 32 sub-cultures into one shared safety culture. This case study explores the training and tools that let them achieve their goals.

• An Overview Of The ICH E6 (R2) Guideline

  While the revisions to the guideline mainly impact sponsors, technology providers and contract research organizations need to be aware of the changes and make adjustments to operational procedures, documentation practices, quality approaches and computerized system functionality.

• BUNN Adopts Remote Video Support AR Technology

  BUNN demonstrates how interactive merged reality is driving collaboration and competitive value using everyday mobile technologies.