Transactional Content Management

WHITE PAPERS AND CASE STUDIES

• 5 Ways To Increase Profits In Mortgage Lending

  If there was ever an industry in need of automation, it would be the mortgage lending industry.

• Seven Requirements For Managing Effective Customer Communications

  Nearly every sizable organization on the planet has at least one customer relationship management (CRM) software system.  Over the years, as these systems expand and mature, most organizations compile a wealth of customer data that can be segmented for automated, ongoing customer communications. Unfortunately, the primary form of communication is a steady stream of unsolicited emails which, over time, results in diminishing response rates and click-throughs, doing little to drive meaningful customer engagement.

• Document Scanners Onboard Ambulances Help Valley Health Quickly Share Medical Information

  Valley Health is a nonprofit organization providing healthcare to people in and around an area known as the Top of Virginia, as well as parts of West Virginia and Maryland. Valley Health operates six hospitals in the geographic area, providing nearly 600 inpatient beds and more than 100 long term care beds. On a yearly basis, Valley Health averages more than 30,000 inpatient admissions and more than 140,000 emergency room visits, with total outpatient encounters numbered around 800,000. The organization employs more than 5,000 people and has a medical staff of more than 500 professionals.

• RF-CUNY Upgrades ECM System To Reduce Administration Bottlenecks And Improve Efficiencies

  The Research Foundation of the City University of New York (RF-CUNY) serves the nation’s largest urban public university, and manages grant awards exceeding $410 million in areas ranging from research in the natural and social sciences, training, job placement, curriculum planning, assessment, program evaluation, media production, and software development. The foundation has roughly 12,000 employees who serve in a variety of functions throughout CUNY’s 24 colleges, professional schools and off campus sights. The RF’s main function is to offer flexibility and respond quickly to the changing conditions and requirements of its many sponsors.

• Mail Company Creates New Revenue Streams, Improves Customer Value With Automated Returned Mail Services

  Returned mail presents a logistical and operational challenge for companies with large volumes of mail. Companies often have to perform a significant amount of manual work to determine the reason that a mail piece was returned, and then make additional efforts to update address information.

• Solving The Document Dilemma: Enterprise-Grade Advanced Rendering For Financial Services

  The lifeblood of any company—regardless of industry—lies in the data and information it produces and uses. In Financial Services organizations, this content is often locked in up diverse systems and applications, sometimes exists only in print, and can come from a number of internal stakeholders or external clients and customers.

• Dentegra Group Improves Claims Processing Efficiency

  Insurance claims processing is a complex endeavor, and for companies that manually manage the incoming documents, it is very time-consuming. Dental claims include a number of different forms, supporting documentation and patient X-rays, all of which must be properly classified, sorted, scanned and filed.

• Double-Digit Productivity Improvements

  Naviant boosts productivity on its document conversion jobs by as much as 87 percent with the OPEX Falcon® document scanning workstation.

• White Paper: Reading And Processing Checks

  As much as credit cards and digital wallets have tried to take over, checks are still a very prevalent and practical way to make payments and financial transactions.  However, just because consumers and businesses are still relying on traditional, paper-based financial transactions doesn't mean that technology can't streamline deposits and improve customer satisfaction. 

• Intelligent Capture. Done Right.

  It may be time to think differently about the business process services your organization delivers.

• White Paper: Unstructured Invoice Recognition And Processing

  There is no doubt that imaging technologies such as forms recognition and optical character recognition (OCR) have revolutionized the way companies do business, and have freed up countless man-hours from the tedious and error-prone task of data entry. However, these technologies still rely on the assumption that the data will be located in the same place on every document.

• Federal Agency Sets Its Sights On A Faster, More Cost-Effective Medical Claims Processing Solution

  Scanners from Kodak Alaris help workers achieve objectives with a combination of high-volume output and outstanding reliability.