Nearly every sizable organization on the planet has at least one customer relationship management (CRM) software system. Over the years, as these systems expand and mature, most organizations compile a wealth of customer data that can be segmented for automated, ongoing customer communications. Unfortunately, the primary form of communication is a steady stream of unsolicited emails which, over time, results in diminishing response rates and click-throughs, doing little to drive meaningful customer engagement.
Chicago Records Management increased its digital document scanning productivity by three to five times for one of their key customers. Now they process documents more quickly with fewer resources using OPEX’s Universal Document Scanning Workstation, Falcon®.
Naviant boosts productivity on its document conversion jobs by as much as 87 percent with the OPEX Falcon® document scanning workstation.
It is easy for Chris Scarff to say when the Ray Morgan Company transitioned from selling copiers to selling technology. Describing and executing that change is a little more complicated as the $37-billion industry born out of the photocopier has Ray Morgan Company focusing on its software as much as its sales pitch.
From one-office concerns to those spanning multiple locations, staffing placement service providers and Human Resources departments face challenges in centralizing information, providing timely and accurate reviews of employment forms, and eliminating file cabinets of paper-based applications and on-boarding materials.
If you were the largest Property and Casualty insurer in your state with over 170 agent offices and 15 claim locations and needed to automate your paper-based claims process, how would you go about doing it? “Good question,” you say? Well, here’s one good answer.
Valley Health is a nonprofit organization providing healthcare to people in and around an area known as the Top of Virginia, as well as parts of West Virginia and Maryland. Valley Health operates six hospitals in the geographic area, providing nearly 600 inpatient beds and more than 100 long term care beds. On a yearly basis, Valley Health averages more than 30,000 inpatient admissions and more than 140,000 emergency room visits, with total outpatient encounters numbered around 800,000. The organization employs more than 5,000 people and has a medical staff of more than 500 professionals.
Returned mail presents a logistical and operational challenge for companies with large volumes of mail. Companies often have to perform a significant amount of manual work to determine the reason that a mail piece was returned, and then make additional efforts to update address information.
Predictive coding shows us where e-discovery technology wishes it could go: total automation. Encode a complete legal mind into a software program, load up the discovery portfolio, count to ten, and out pop coded, annotated, redacted production files.
As much as credit cards and digital wallets have tried to take over, checks are still a very prevalent and practical way to make payments and financial transactions. However, just because consumers and businesses are still relying on traditional, paper-based financial transactions doesn't mean that technology can't streamline deposits and improve customer satisfaction.
Scanners from Kodak Alaris help workers achieve objectives with a combination of high-volume output and outstanding reliability.
Digitizing patient information residing on hardcopy to integrate it into electronic medical records (EMR) is helping to pave the path to more efficient delivery of healthcare in the United States. Physician practices, health management organizations, neighborhood clinics, urgent care facilities and hospitals are moving along the spectrum to meet electronic medical records adoption goals set forth by both by government regulation and healthcare industry expectations.
Accellion, Inc., the leading provider of private cloud solutions for secure file sharing and collaboration that enhance data security and compliance, today announced it has been named a "Leader" in The Forrester Wave™: Enterprise File Sync And Share Platforms, Hybrid Solutions, Q2 2016 by Forrester Research.
Architecture, engineering and construction (AEC), like most document intensive industries, are rife with inefficiencies associated with storing, accessing and sharing information.
OPEX Corporation announced recently their participation in Ricoh USA, Inc.’s new RICOH Intelligent Delivery Services offering, a complete digital “mailroom to recipient” platform designed to address the challenging questions that have faced digital mailroom concepts in the enterprise for the last decade.
Seclore, the leader in Enterprise Digital Rights Management (EDRM), announced a new release of its Seclore EDRM solution, adding further advancements in persistent, data-centric security.
docSTAR, an award-winning developer of Document Management (DMS), Enterprise Content Management (ECM) and automated accounts payable software, will showcase its docSTAR eclipse solutions at GPUG Summit on October 14-17.