Nearly every sizable organization on the planet has at least one customer relationship management (CRM) software system. Over the years, as these systems expand and mature, most organizations compile a wealth of customer data that can be segmented for automated, ongoing customer communications. Unfortunately, the primary form of communication is a steady stream of unsolicited emails which, over time, results in diminishing response rates and click-throughs, doing little to drive meaningful customer engagement.
If you were the largest Property and Casualty insurer in your state with over 170 agent offices and 15 claim locations and needed to automate your paper-based claims process, how would you go about doing it? “Good question,” you say? Well, here’s one good answer.
Chicago Records Management increased its digital document scanning productivity by three to five times for one of their key customers. Now they process documents more quickly with fewer resources using OPEX’s Universal Document Scanning Workstation, Falcon®.
Valley Health is a nonprofit organization providing healthcare to people in and around an area known as the Top of Virginia, as well as parts of West Virginia and Maryland. Valley Health operates six hospitals in the geographic area, providing nearly 600 inpatient beds and more than 100 long term care beds. On a yearly basis, Valley Health averages more than 30,000 inpatient admissions and more than 140,000 emergency room visits, with total outpatient encounters numbered around 800,000. The organization employs more than 5,000 people and has a medical staff of more than 500 professionals.
Naviant boosts productivity on its document conversion jobs by as much as 87 percent with the OPEX Falcon® document scanning workstation.
Founded in 1939 as Biel’s Photocopy Service, Biel’s Document Management is the oldest imaging services provider in the U.S. Through their work as a service bureau and also as a value-added reseller (VAR) of scanning hardware and software, they deliver innovative document management solutions that enable companies to scan, store, retrieve, and use information more efficiently, accurately, and securely.
Insurance claims processing is a complex endeavor, and for companies that manually manage the incoming documents, it is very time-consuming. Dental claims include a number of different forms, supporting documentation and patient X-rays, all of which must be properly classified, sorted, scanned and filed.
How one service provider delivers high quality images of the most 'interesting' documents (for less!)
Digitizing patient information residing on hardcopy to integrate it into electronic medical records (EMR) is helping to pave the path to more efficient delivery of healthcare in the United States. Physician practices, health management organizations, neighborhood clinics, urgent care facilities and hospitals are moving along the spectrum to meet electronic medical records adoption goals set forth by both by government regulation and healthcare industry expectations.
From one-office concerns to those spanning multiple locations, staffing placement service providers and Human Resources departments face challenges in centralizing information, providing timely and accurate reviews of employment forms, and eliminating file cabinets of paper-based applications and on-boarding materials.
As much as credit cards and digital wallets have tried to take over, checks are still a very prevalent and practical way to make payments and financial transactions. However, just because consumers and businesses are still relying on traditional, paper-based financial transactions doesn't mean that technology can't streamline deposits and improve customer satisfaction.
There is no doubt that imaging technologies such as forms recognition and optical character recognition (OCR) have revolutionized the way companies do business, and have freed up countless man-hours from the tedious and error-prone task of data entry. However, these technologies still rely on the assumption that the data will be located in the same place on every document.
Seclore, the leader in Enterprise Digital Rights Management (EDRM), announced a new release of its Seclore EDRM solution, adding further advancements in persistent, data-centric security.
Nuxeo, developer of a leading Enterprise Content Management (ECM) platform, today announced the immediate availability of Nuxeo Platform LTS 2016.
A2iA, a world leading developer of handwritten and machine printed text recognition, information extraction and intelligent document classification toolkits, announced the availability of a2ia mNote, a new software toolkit that turns cursive handwritten notes into searchable, digital text by simply taking a photo of the paper document with a smartphone or tablet.
Recently, Boston-based Clear Ballot and Birmingham-based ibml announced a partnership to integrate two ultra high-performance scanner models with Clear Ballot’s ClearVote™ voting system.
Mavro Imaging, a leading provider of lockbox, remittance processing, and document imaging solutions, has announced a strategic expansion plan for the Canadian marketplace. Mavro has had a presence in Canada for several years with customers in a number of different industries: financial, insurance, publishing, and large service bureaus. And now that Mavro has established an extremely strong record of growth in the US, the company is looking to augment that momentum by expanding its Canadian customer base.