Networked Scanners

Knight Office Solutions (KOS) got its start more than 25 years ago supplying and servicing HP ® printers for its customers in the San Antonio, Texas region. Established in 1989, the company saw early success as an HP reseller and service partner, later adding other copier manufacturers into the mix, and opening a second location in Austin.

NHS Wales Shared Services Partnership is using three ibml ImageTrac-Lite scanners to process in excess of 30 million pages a year, including prescriptions and various other health related documentation.

The decline of paper documents has caused the market for traditional document retention services to shrink at an alarming rate. But one leading provider of document retention services anticipated this trend and refocused its company five years ago on scanning and document capture services. Since then, the company has grown its scanning and document capture volumes more than 800 percent and expanded its scanning service to six locations across North America, all while improving cycle times, lowering operational costs and increasing its margins. The document retention services company credits its tremendous growth on its decision to standardize on ibml’s software and hardware for scanning and document capture.

Located in Syracuse, NY, the mission of the Onondaga County Department of Social Services is to provide medical, legal, and welfare services to help county residents work toward higher levels of independence. Over the past five years, the Department has transitioned from a paper-based system to a digital workflow that relies heavily on approximately 800 scanners from Kodak Alaris.

Automation is the key to a successful document workflow, and something that service bureaus must manage on a daily basis. With razor thin profit margins, business process outsourcing (BPO) organizations know all too well the importance that technology plays in developing a successful document management system and their ability to meet customer timelines and requirements.

Sharp HealthCare is a not-for-profit regional healthcare system that serves a population of about 3 million people in San Diego County, California. It includes four acute-care hospitals, three specialty hospitals, two medical groups, and a range of other facilities and services. Sharp has 2,087 beds and about 16,000 employees—in addition to nearly 4,200 staff and medical group physicians—and reported $3 billion in revenue in its latest fiscal year.

As much as credit cards and digital wallets have tried to take over, checks are still a very prevalent and practical way to make payments and financial transactions.  However, just because consumers and businesses are still relying on traditional, paper-based financial transactions doesn't mean that technology can't streamline deposits and improve customer satisfaction. 

The decline of paper documents has caused the market for traditional document retention services to shrink at an alarming rate. But one leading provider of document retention services anticipated this trend and refocused its company five years ago on scanning and document capture services.

Traditionally, exceptions handling has been dealt with as a post-scanning problem. Images are pushed downstream from the scanner as quickly as possible and poor quality images or incorrect data must be corrected by a knowledge worker and/or an expensive data capture or enterprise content management system. But this process likely means a more expensive person will lose productivity trying to fix it.

A top U.S. insurance company with more than $20 million in premiums written per year was struggling with a labor-intensive document management process that involved field agents around the country photocopying change in policy documents and claim forms every day and sending them overnight to the home office.

The lifeblood of any company—regardless of industry—lies in the data and information it produces and uses. In Financial Services organizations, this content is often locked in up diverse systems and applications, sometimes exists only in print, and can come from a number of internal stakeholders or external clients and customers.

Every day, Yahoo! Mail users send and receive millions of attachments. The most common ones are either Adobe PDFs or Microsoft Office documents such as Word, Excel or PowerPoint. In order to read these documents, users have to download them and use the corresponding desktop software to open them up.