Sharp HealthCare is a not-for-profit regional healthcare system that serves a population of about 3 million people in San Diego County, California. It includes four acute-care hospitals, three specialty hospitals, two medical groups, and a range of other facilities and services. Sharp has 2,087 beds and about 16,000 employees—in addition to nearly 4,200 staff and medical group physicians—and reported $3 billion in revenue in its latest fiscal year.
If you were the largest Property and Casualty insurer in your state with over 170 agent offices and 15 claim locations and needed to automate your paper-based claims process, how would you go about doing it? “Good question,” you say? Well, here’s one good answer.
When it comes to document management, productivity and accuracy are critical and require enterprise-class technology to ensure efficiency and traceability. EXL was able to improve efficiency by several hours per day and reduce resource requirements significantly using OPEX® FalconRED® and Falcon® document scanners for a high-volume customer.
URSSAF (Union de Recouvrement des Cotisations de Sécurité Sociale et d'Allocations Familiales, meaning the “organizations for the payment of social security and family benefit contributions”) is a private organization in France with a public service mission. Since 1945, France has chosen, with the creation of their social security system, to provide access to health, family care and retirement benefits.
Nearly every sizable organization on the planet has at least one customer relationship management (CRM) software system. Over the years, as these systems expand and mature, most organizations compile a wealth of customer data that can be segmented for automated, ongoing customer communications. Unfortunately, the primary form of communication is a steady stream of unsolicited emails which, over time, results in diminishing response rates and click-throughs, doing little to drive meaningful customer engagement.
Insurance claims processing is a complex endeavor, and for companies that manually manage the incoming documents, it is very time-consuming. Dental claims include a number of different forms, supporting documentation and patient X-rays, all of which must be properly classified, sorted, scanned and filed.
From one-office concerns to those spanning multiple locations, staffing placement service providers and Human Resources departments face challenges in centralizing information, providing timely and accurate reviews of employment forms, and eliminating file cabinets of paper-based applications and on-boarding materials.
Enterprise Content Management (ECM) has become a business critical application, and while EMC® Documentum® , IBM® FileNet® , and OpenText® have dominated this space historically, Microsoft® SharePoint® is achieving significant traction as the “ECM for the masses” by reducing the high cost, large footprint and long implementation times often associated with traditional solutions.
Returned mail presents a logistical and operational challenge for companies with large volumes of mail. Companies often have to perform a significant amount of manual work to determine the reason that a mail piece was returned, and then make additional efforts to update address information.
As much as credit cards and digital wallets have tried to take over, checks are still a very prevalent and practical way to make payments and financial transactions. However, just because consumers and businesses are still relying on traditional, paper-based financial transactions doesn't mean that technology can't streamline deposits and improve customer satisfaction.
Document collaboration has become a business norm in the 21st century. No matter what field you work in, whether it’s advertising, architecture, technology, or any other field, you have at some point collaborated on a document with your employees and there is a wide range of different file formats to sift through.
It may be time to think differently about the business process services your organization delivers.
Seclore, the leader in Enterprise Digital Rights Management (EDRM), announced a new release of its Seclore EDRM solution, adding further advancements in persistent, data-centric security.
FileTrail, a leader in next-generation records management software, announces development of a new solution for federated retention management across multiple document repositories.
Building on its strong imaging heritage and extensive experience in document and content management, Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta), today announced the acquisition of Maryland-based Quality Associates, Inc. (QAI) and DocPoint Solutions, LLC (DPS).
M-Files Corporation, a provider of solutions that dramatically improve how organizations manage documents and other information, today announced the company has been featured as one of "The 20 Coolest Cloud Software Vendors Of The 2017 Cloud 100" by Computer Reseller News (CRN).