Records Management

WHITE PAPERS AND CASE STUDIES

  • A Need To Standardize Scanning Hardware For Efficiency, Cost Effectiveness
    A Need To Standardize Scanning Hardware For Efficiency, Cost Effectiveness

    Sharp HealthCare is a not-for-profit regional healthcare system that serves a population of about 3 million people in San Diego County, California. It includes four acute-care hospitals, three specialty hospitals, two medical groups, and a range of other facilities and services. Sharp has 2,087 beds and about 16,000 employees—in addition to nearly 4,200 staff and medical group physicians—and reported $3 billion in revenue in its latest fiscal year.

  • How Do The Best Insurance Companies Automate Their Claims Processing
    How Do The Best Insurance Companies Automate Their Claims Processing

    If you were the largest Property and Casualty insurer in your state with over 170 agent offices and 15 claim locations and needed to automate your paper-based claims process, how would you go about doing it? “Good question,” you say? Well, here’s one good answer.

  • Document Scanning Workstations Improve Mail- and Document-Handling Operations For Key Client
    Document Scanning Workstations Improve Mail- and Document-Handling Operations For Key Client

    When it comes to document management, productivity and accuracy are critical and require enterprise-class technology to ensure efficiency and traceability. EXL was able to improve efficiency by several hours per day and reduce resource requirements significantly using OPEX® FalconRED® and Falcon® document scanners for a high-volume customer.

  • Public Service Organization Improves Postal Processing And Electronic Records Management
    Public Service Organization Improves Postal Processing And Electronic Records Management

    URSSAF (Union de Recouvrement des Cotisations de Sécurité Sociale et d'Allocations Familiales, meaning the “organizations for the payment of social security and family benefit contributions”) is a private organization in France with a public service mission. Since 1945, France has chosen, with the creation of their social security system, to provide access to health, family care and retirement benefits.

  • Seven Requirements For Managing Effective Customer Communications
    Seven Requirements For Managing Effective Customer Communications

    Nearly every sizable organization on the planet has at least one customer relationship management (CRM) software system.  Over the years, as these systems expand and mature, most organizations compile a wealth of customer data that can be segmented for automated, ongoing customer communications. Unfortunately, the primary form of communication is a steady stream of unsolicited emails which, over time, results in diminishing response rates and click-throughs, doing little to drive meaningful customer engagement.

  • Dentegra Group Improves Claims Processing Efficiency
    Dentegra Group Improves Claims Processing Efficiency

    Insurance claims processing is a complex endeavor, and for companies that manually manage the incoming documents, it is very time-consuming. Dental claims include a number of different forms, supporting documentation and patient X-rays, all of which must be properly classified, sorted, scanned and filed.

  • IMKO Workflow Solutions Streamlines Staffing Placement Services Through Innovative Digital Technology
    IMKO Workflow Solutions Streamlines Staffing Placement Services Through Innovative Digital Technology

    From one-office concerns to those spanning multiple locations, staffing placement service providers and Human Resources departments face challenges in centralizing information, providing timely and accurate reviews of employment forms, and eliminating file cabinets of paper-based applications and on-boarding materials. 

  • Enhancing SharePoint To Support ECM-Grade Document Output Management
    Enhancing SharePoint To Support ECM-Grade Document Output Management

    Enterprise Content Management (ECM) has become a business critical application, and while EMC® Documentum® , IBM® FileNet® , and OpenText® have dominated this space historically, Microsoft® SharePoint® is achieving significant traction as the “ECM for the masses” by reducing the high cost, large footprint and long implementation times often associated with traditional solutions.

  • Mail Company Creates New Revenue Streams, Improves Customer Value With Automated Returned Mail Services
    Mail Company Creates New Revenue Streams, Improves Customer Value With Automated Returned Mail Services

    Returned mail presents a logistical and operational challenge for companies with large volumes of mail. Companies often have to perform a significant amount of manual work to determine the reason that a mail piece was returned, and then make additional efforts to update address information.

  • White Paper: Reading And Processing Checks
    White Paper: Reading And Processing Checks

    As much as credit cards and digital wallets have tried to take over, checks are still a very prevalent and practical way to make payments and financial transactions.  However, just because consumers and businesses are still relying on traditional, paper-based financial transactions doesn't mean that technology can't streamline deposits and improve customer satisfaction. 

  • Saving Resources With An HTML5 Viewer
    Saving Resources With An HTML5 Viewer

    Document collaboration has become a business norm in the 21st century. No matter what field you work in, whether it’s advertising, architecture, technology, or any other field, you have at some point collaborated on a document with your employees and there is a wide range of different file formats to sift through.

  • Intelligent Capture. Done Right.
    Intelligent Capture. Done Right.

    It may be time to think differently about the business process services your organization delivers.

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