Records Management

WHITE PAPERS AND CASE STUDIES

  • Seven Requirements For Managing Effective Customer Communications
    Seven Requirements For Managing Effective Customer Communications

    Nearly every sizable organization on the planet has at least one customer relationship management (CRM) software system.  Over the years, as these systems expand and mature, most organizations compile a wealth of customer data that can be segmented for automated, ongoing customer communications. Unfortunately, the primary form of communication is a steady stream of unsolicited emails which, over time, results in diminishing response rates and click-throughs, doing little to drive meaningful customer engagement.

  • Dentegra Group Improves Claims Processing Efficiency
    Dentegra Group Improves Claims Processing Efficiency

    Insurance claims processing is a complex endeavor, and for companies that manually manage the incoming documents, it is very time-consuming. Dental claims include a number of different forms, supporting documentation and patient X-rays, all of which must be properly classified, sorted, scanned and filed.

  • A Need To Standardize Scanning Hardware For Efficiency, Cost Effectiveness
    A Need To Standardize Scanning Hardware For Efficiency, Cost Effectiveness

    Sharp HealthCare is a not-for-profit regional healthcare system that serves a population of about 3 million people in San Diego County, California. It includes four acute-care hospitals, three specialty hospitals, two medical groups, and a range of other facilities and services. Sharp has 2,087 beds and about 16,000 employees—in addition to nearly 4,200 staff and medical group physicians—and reported $3 billion in revenue in its latest fiscal year.

  • Document Imaging Helps Burke Rehabilitation Hospital Integrate Patient Information Into Electronic Medical Records, Earn Industry Recognition
    Document Imaging Helps Burke Rehabilitation Hospital Integrate Patient Information Into Electronic Medical Records, Earn Industry Recognition

    Digitizing patient information residing on hardcopy to integrate it into electronic medical records (EMR) is helping to pave the path to more efficient delivery of healthcare in the United States. Physician practices, health management organizations, neighborhood clinics, urgent care facilities and hospitals are moving along the spectrum to meet electronic medical records adoption goals set forth by both by government regulation and healthcare industry expectations. 

  • How A National Copier Dealer Transitioned To Digital Documents
    How A National Copier Dealer Transitioned To Digital Documents

    It is easy for Chris Scarff to say when the Ray Morgan Company transitioned from selling copiers to selling technology. Describing and executing that change is a little more complicated as the $37-billion industry born out of the photocopier has Ray Morgan Company focusing on its software as much as its sales pitch.

  • Document Scanners Onboard Ambulances Help Valley Health Quickly Share Medical Information
    Document Scanners Onboard Ambulances Help Valley Health Quickly Share Medical Information

    Valley Health is a nonprofit organization providing healthcare to people in and around an area known as the Top of Virginia, as well as parts of West Virginia and Maryland. Valley Health operates six hospitals in the geographic area, providing nearly 600 inpatient beds and more than 100 long term care beds. On a yearly basis, Valley Health averages more than 30,000 inpatient admissions and more than 140,000 emergency room visits, with total outpatient encounters numbered around 800,000. The organization employs more than 5,000 people and has a medical staff of more than 500 professionals.

  • Public Service Organization Improves Postal Processing And Electronic Records Management
    Public Service Organization Improves Postal Processing And Electronic Records Management

    URSSAF (Union de Recouvrement des Cotisations de Sécurité Sociale et d'Allocations Familiales, meaning the “organizations for the payment of social security and family benefit contributions”) is a private organization in France with a public service mission. Since 1945, France has chosen, with the creation of their social security system, to provide access to health, family care and retirement benefits.

  • Ugly Documents Need Love, Too.
    Ugly Documents Need Love, Too.

    How one service provider delivers high quality images of the most 'interesting' documents (for less!)

  • White Paper: Reading And Processing Checks
    White Paper: Reading And Processing Checks

    As much as credit cards and digital wallets have tried to take over, checks are still a very prevalent and practical way to make payments and financial transactions.  However, just because consumers and businesses are still relying on traditional, paper-based financial transactions doesn't mean that technology can't streamline deposits and improve customer satisfaction. 

  • Extracting Value From ECM Deployments Through Shared Document Rendering Services
    Extracting Value From ECM Deployments Through Shared Document Rendering Services

    Globalization, the high rate of content creation, and increasing compliance requirements have accelerated the proliferation of Enterprise Content Management (ECM) technology. Managing and leveraging the ever-growing amount of content held within these repositories has become an increasing challenge to IT organizations for the last decade.

  • Double-Digit Productivity Improvements
    Double-Digit Productivity Improvements

    Naviant boosts productivity on its document conversion jobs by as much as 87 percent with the OPEX Falcon® document scanning workstation.

  • IMKO Workflow Solutions Streamlines Staffing Placement Services Through Innovative Digital Technology
    IMKO Workflow Solutions Streamlines Staffing Placement Services Through Innovative Digital Technology

    From one-office concerns to those spanning multiple locations, staffing placement service providers and Human Resources departments face challenges in centralizing information, providing timely and accurate reviews of employment forms, and eliminating file cabinets of paper-based applications and on-boarding materials. 

NEWS