Featured ECM Content

  1. Email Management: The Elephant In The Room

    It’s hard to believe that it has been 10 years since the Federal Rules of Civil Procedure (FRCP) were modified to make all electronically stored information subject to discovery, thrusting electronic records management (ERM) into the spotlight. Fast forward to 2016 and the need for effective electronic records management is amplified by compliance concerns, security issues, and the explosive growth of digital content.

  2. 4 Hacks To Faster Customer Onboarding

    Customer onboarding is a crucial first stage in the customer experience. After all, first impressions make lasting impacts. Evidence suggests we form first impressions in about 1/10 of a second and those impressions are pretty hard to shake. Furthermore, research shows 94 percent of customers who have a “low-effort experience” will buy from that same company again. For these reasons, effective and speedy customer onboarding is absolutely critical. It’s an important moment of truth for any organization, and if done poorly, customer onboarding is where the seed of churn is planted.

  3. Federal Agency Sets Its Sights On A Faster, More Cost-Effective Medical Claims Processing Solution

    Scanners from Kodak Alaris help workers achieve objectives with a combination of high-volume output and outstanding reliability.

  4. Data Capture Solution Helps DATAMARK Meet Its Client's Business Requirements

    The competition is fierce in the business process outsourcing (BPO) space. That’s why the benefits that DATAMARK is achieving for a major client with an ibml image and data capture solution are so impressive. The solution has helped DATAMARK reduce its labor requirements by more than 50 percent, accelerate delivery of information downstream, and decrease its overhead.

  5. Can You Put A Price On Your Information?

    Big Data is only going to get bigger as more information generated. As businesses and individuals generate such large amounts of data — and organizations come to depend on it even more — the business value of information is drawn more sharply into question. Should it have an economic value and, if so, how should it be measured? By John Mancini, chief evangelist, AIIM

  6. Why Demand For Color Labeling In The Supply Chain Is On The Rise

    In today’s global supply chain, the colors used in labeling can be just as communicative and as important as the words or the label data. It’s no longer just important to show a pretty label on a finished product — demand for color labeling has moved beyond finished goods and businesses are beginning to see the importance of using color labeling throughout the entire supply chain.

  7. 5 Must-Haves To Support Your Customers’ Digital Transformation

    Digital transformation — the strategic alignment of enterprise technology with workers and business processes — is a top priority for a growing number of global firms. In terms of channel support and business opportunity, digital transformation opens up new markets for enterprise content management (ECM) solutions. Organizations grappling with legacy systems find they cannot effectively support rapidly evolving enterprise requirements for managing complex and growing content. It’s an opportunity for solution providers to offer their customers ways to solve this challenge.

  8. OTC: Order To Cash Efficiency, Now Available Over The Counter

    Do you find your business growth trapped “under orders?” Wouldn’t you like to get it out from under them?

  9. Self-Service Is No Longer Just A Trend: How Government Agencies Are Improving Citizen Engagement And Streamlining Digital Transformation

    Throughout all industries, self-service automation has become key to driving next-generation workflows and to saving money. The same holds true for government agencies, who, in the early stages of modernizing business processes, tended to look only at reducing costs.

  10. The Document Workflow Intelligently Redefined

    Today organizations are faced with a growing need to master the flow of information more quickly and expansively than ever before. For many, it is vital to advance their document management processes and to speed automation, simplify customer engagement and connect systems of record with systems of engagement.