Maintenance / Service

Archiving and Information Management Services division gains the speed, image accuracy, and reliability needed to deliver truly exceptional service.

Returned mail presents a logistical and operational challenge for companies with large volumes of mail. Companies often have to perform a significant amount of manual work to determine the reason that a mail piece was returned, and then make additional efforts to update address information.

Digitizing patient information residing on hardcopy to integrate it into electronic medical records (EMR) is helping to pave the path to more efficient delivery of healthcare in the United States. Physician practices, health management organizations, neighborhood clinics, urgent care facilities and hospitals are moving along the spectrum to meet electronic medical records adoption goals set forth by both by government regulation and healthcare industry expectations. 

Enterprise Content Management (ECM) has become a business critical application, and while EMC® Documentum® , IBM® FileNet® , and OpenText® have dominated this space historically, Microsoft® SharePoint® is achieving significant traction as the “ECM for the masses” by reducing the high cost, large footprint and long implementation times often associated with traditional solutions.

Adare Limited, part of the Adare Group is based in Huddersfield and is a classic case of a company which from formation nearly 115 years ago and via numerous aspects and subsidiaries, has evolved into a one powerful provider of end-to-end technology-led Essential Communications Solutions to private and public sector clients who need to control the cost, quality and efficiency of their printed and electronic communications.

Throughout time people have been looking for ways to gather information. The invention of the printing press allowed large scale production of documents and printing of the earliest forms. Until the 1980’s information collected from forms was tabulated by hand or manually entered into a computer.

Valley Health is a nonprofit organization providing healthcare to people in and around an area known as the Top of Virginia, as well as parts of West Virginia and Maryland. Valley Health operates six hospitals in the geographic area, providing nearly 600 inpatient beds and more than 100 long term care beds. On a yearly basis, Valley Health averages more than 30,000 inpatient admissions and more than 140,000 emergency room visits, with total outpatient encounters numbered around 800,000. The organization employs more than 5,000 people and has a medical staff of more than 500 professionals.

Nearly every sizable organization on the planet has at least one customer relationship management (CRM) software system.  Over the years, as these systems expand and mature, most organizations compile a wealth of customer data that can be segmented for automated, ongoing customer communications. Unfortunately, the primary form of communication is a steady stream of unsolicited emails which, over time, results in diminishing response rates and click-throughs, doing little to drive meaningful customer engagement.

The University of Notre Dame works to maintain productive relationships with students from day one – and effectively managing student information is a big part of that initiative.

Chicago Records Management increased its digital document scanning productivity by three to five times for one of their key customers. Now they process documents more quickly with fewer resources using OPEX’s Universal Document Scanning Workstation, Falcon®.

As much as credit cards and digital wallets have tried to take over, checks are still a very prevalent and practical way to make payments and financial transactions.  However, just because consumers and businesses are still relying on traditional, paper-based financial transactions doesn't mean that technology can't streamline deposits and improve customer satisfaction. 

Insurance claims processing is a complex endeavor, and for companies that manually manage the incoming documents, it is very time-consuming. Dental claims include a number of different forms, supporting documentation and patient X-rays, all of which must be properly classified, sorted, scanned and filed.