Maintenance / Service

WHITE PAPERS AND CASE STUDIES

• Facing 5G NR Test Challenges

  With initial 5G trials and deployments now using the official 3GPP standard,design laboratories and conformance test facilities are facing the struggle to deliver user equipment, fixed-wireless access (FWA), and customer premise equipment (CPE) verified to meet this standard, and also to anticipate the next steps in 5G technology, the 3GPP standard, and corresponding test requirements.

• Syncing Transparency Processes To Improve Clinical Trial Compliance

  The Sponsor’s current system required redundant data entry, consisted of disjointed tools, and was a drain on valuable resources.

• Delivery And Installation Of POD Facility To CAR-T Drug Manufacturer

  In late 2018, G-CON began working with a global pharmaceutical company whose goal was to scale up their manufacturing operations in the US and Europe for an approved CAR-T product. Read how G-CON’s POD technology provided a solution in this schedule driven project.

• Altus Research Maximizes Efficiency With eSource

  By eliminating paper source documents from their daily site operations, the clinical research facility has enhanced data sharing, reduced administrative headaches, and ensured, for their clients, high-quality data that meet ALCOA and other attributes as described by regulatory authorities and GCP.

• How A Top CRO Used ClinCard To Create A Personalized Patient Experience For A Non-interventional Psoriasis Study

  The CRO realized that they needed to introduce new ways to keep participants engaged and interested if they were going to successfully support this trial. The CRO identified ClinCard as the ideal software that could instantly get study participants their stipends, without adding a burden on the site staff.

• Sterling Energy: An Energized Approach To In-Field Communications And Customer Transactions

  Headquartered in Denver, Sterling Energy Company provides natural gas gathering, processing, infrastructure, and related services to oil and gas production companies throughout the Denver-Julesburg Basin. Since 2011, this has included ongoing investment in the infrastructure necessary to serve producer customers in a safe, responsible, and cost-efficient manner. “The marketplace for oil and gas infrastructure providers is extremely competitive,” said Chad Leavitt, chief financial officer, Sterling Energy.

• How To Elevate Your Customer's Service Experiences With Meaningful Apps

  The field service management market is expected to reach nearly $6 billion by 2024, according to some estimates. The massive potential won’t come as a surprise to the hardworking people in the service industry but it begs the question of service leaders: how to navigate their organizations through such rapid change, while constantly delivering great customer service. Pulling that off requires that companies automate and modernize their service operations to meet the needs of their customers. 

• Raising The Bar For Reliability

  When a system goes down, getting that system back up and running quickly is the goal of every managed service provider (MSP). All too often however, a backup will fail, causing the MSP to lose confidence in the backup and recovery process. Lack of consistency in backup performance means MSPs have to do more work to keep customers in operation. MSPs need to know that their backups are in good standing so they can be the hero for their customers.

• The MSP's Guide To Field Service

  Welcome to the new world of work—a mix of independent contractors, freelancers, and gig workers that has more than doubled in size over the past decade. As recently as 2008, only fifteen percent of the average company’s overall workforce was considered contingent. Today, over forty-one percent of the average enterprise’s total workforce is non-employee, and ninety-seven percent of organizations consider independent talent to be critical to their success.

• eCOA Trends To Watch

  With acceptance of personal electronic devices (e.g., smartphones and tablets) by the public, the use of computerized systems to collect clinical outcomes assessment (COA) data in clinical trials is commonplace and becoming the preferred and recommended method. As the regulators continue to encourage its use in clinical trials, eCOA deployment will continue to evolve. Read more about hot eCOA topics that demonstrate the trend toward patient-centricity are described here.

• Inside Cash Recycling’s Time, Money-Saving Major Upgrades

  Cash remains as relevant in retail as it has ever been. Although slowly declining as a percentage of point-of-sale transactions, the amount of cash in circulation continues to grow in the United States. Managing this growing volume of cash remains problematic, as there are widely known cash handling challenges facing retail operations today.

• 5G New Radio Solutions: Revolutionary Applications Here Sooner Than You Think

  5G technologies promise to deliver higher data throughput, extremely low latency, and speeds up to 100 times faster than 4G. This paper explores the practical first steps of a roll out and focuses on the spectrum below 6 GHz as standards for millimeter-wave applications have yet to be determined.