Featured ECM Content

  1. 10 Things You Need To Know About Mobile Collaboration

    Choosing a mobile collaboration tool is an important decision which is why there are 10 things you should consider before choosing one. By Katie Wike, contributing writer

  2. Advanced Data Extraction Delivers Tangible Results Required For Improved Interoperability

    As interoperability becomes increasingly important, healthcare organizations must adapt their processes to be smarter.

  3. Self-Service Kiosks: Supporting Branch Transformation In An Increasingly Digital World

    In an increasingly digital world, financial institutions (FIs) are shifting gears to modernize and evolve with the changing needs of their client, and as clients’ expectations evolve, the more important an FIs omni-channel strategy becomes.

  4. VisionQuest Alliance Operates More Efficiently, Reduces Time To Process Donations Working With OPEX

    VisionQuest Alliance (VQA) is a non-profit organization that provides Christian organizations with a full range of affordable, high-quality business services including donation processing, donor support, receipt production and processing, accounting, payroll, audit prep, accounts payable, and constituent database maintenance. VQA was founded in 2001. They work with mission sending, relief and training organizations ranging in size from $200,000 to $20 million per year. VQA processes approximately 27,000 donations, totaling about $4.5 million each month. The highest number of donations are generally received during December and January.

  5. 9 Ways Your Document Imaging System Could Be Vulnerable To Data Theft And Compliance Violations

    The security of information assets is increasingly on the corporate agenda. Massive data leaks and lost patient records grabbed headlines in the past year and served as a wake-up call to many organizations.

  6. Decision Makers Lack File Collaboration Security Confidence

    A FinalCode report and infographic show 84 percent of information security decision makers expressed little to no confidence in their capacity to store secure files. By Katie Wike, contributing writer

  7. Dormant Content Could Be Costing You

    Sixty to 90 percent of content in content management systems is unused and experts explain keeping this data around could be costing your business. By Katie Wike, contributing writer

  8. The Various Shades Of Dark Data

    When Gartner coined the term dark data, they brought attention to a facet of information management that deserves the attention of many enterprise teams. Gartner’s definition makes it sound fairly benign: dark data refers to “information assets organizations collect, process, and store during regular business activities, but generally fail to use for other purposes.” Lack of use, however, is rarely good for anything. Cars, people, and yes, even the majority of digital data, need to be active. Inactive data can introduce risks and can also be a symptom of a much bigger information management problem that, if left un-checked, will eventually degrade business operations and decision-making. By Mika Javanainen, Director, Product Management, M-Files Corporation

  9. A Need To Standardize Scanning Hardware For Efficiency, Cost Effectiveness

    Sharp HealthCare is a not-for-profit regional healthcare system that serves a population of about 3 million people in San Diego County, California. It includes four acute-care hospitals, three specialty hospitals, two medical groups, and a range of other facilities and services. Sharp has 2,087 beds and about 16,000 employees—in addition to nearly 4,200 staff and medical group physicians—and reported $3 billion in revenue in its latest fiscal year.

  10. Seven Requirements For Managing Effective Customer Communications

    Nearly every sizable organization on the planet has at least one customer relationship management (CRM) software system.  Over the years, as these systems expand and mature, most organizations compile a wealth of customer data that can be segmented for automated, ongoing customer communications. Unfortunately, the primary form of communication is a steady stream of unsolicited emails which, over time, results in diminishing response rates and click-throughs, doing little to drive meaningful customer engagement.