ECM Guest Contributors

1. Content Services: A Missing Link In The Shift To Remote Work 5/26/2020

   The COVID-19 pandemic transformed “working from home” from a trend to a massive reality over just a few short weeks. As a result, businesses around the globe have been scrambling to adopt technologies and processes that enable productivity for their new remote workforces.

2. 3 Ways To Accelerate Digital Transformation And Automation 2/10/2020

   Business owners have put an awesome level of commitment to serving their customers well. In that effort, they have increasingly looked to a wide range of automation technologies as levers to make information more available, support decision making, personalize service, and improve operations in their respective businesses. However, there is an inverse relationship between the number of digital transformation technologies a business implements and the ROI it realizes from those technologies IF they aren’t integrated to an adequate degree.

3. The 3 Keys To Developing A Sustainable Supply Chain 1/6/2020

   Creating sustainable supply chains is no longer a choice. It’s necessary in today’s world, where climate change, environmental disruptions, and human rights issues are real risks to smooth (and ethical) supply chain management. Waste must be reduced and, in most cases, it must be reduced significantly.

4. How To Grow Your Startup The Smart Way 12/20/2019

   Scaling your startup can be extremely exciting. However, it also can be a nerve-wracking process if you aren’t prepared for growth or experienced with scaling a product or service.

5. Dealing With Data Storage And Management In A Suboptimal Environment 10/16/2019

   When you think about the mechanics involved in high-density storage systems, it becomes clear not every data storage system has the same level of reliability. We’re talking about incredibly small distances of less than the diameter of a human hair between the rotating disk and the heads that imprint data onto them. That doesn’t leave much room for error. And, when you consider that some storage solutions must operate in a less than ideal data center environment there are more factors to negotiate.

6. Women's Equality Day: Reflecting On What We've Accomplished And Where We're Going 8/28/2019

   In honor of National Women’s Equality Day, we spoke to several women in the tech industry to learn how they’re working to level the playing field and breaking the glass ceiling.

7. Why All-In-One Is Fast Becoming The Standard In CRM 7/17/2019

   The conversation around CRM (customer relationship management) is always shifting. Over the past several years, we’ve seen cycles of increased focus on enterprise CRM technology and strategy and periods where the conversation has largely centered on the ways in which small and midsized businesses (SMBs) can utilize these tools to compete with larger corporations. At times we’ve seen a lot of buzz around CRM technology in specific industries (real estate, insurance and financial services comes to mind) and yet there’s also been a push toward customization and adaptability, particularly in the SMB space, for the CRM to flex to fit the needs of the specific business—regardless of their vertical or geographic location.

8. Addressing Preference Management With Channel Granularity 7/16/2019

   One of the key issues today across all industries is how to provide the best possible customer experience. In a digital environment, this can include appealing graphics and intuitive website navigation, as well as, increasingly, interactive communications. A positive customer experience is built on communication capabilities that help identify customers’ needs and interests, and offer personalized service that meets the expectations of each individual.  Here, “communication” itself is broader than any specific content or message. It means reaching customers with the information they want at the right time and through their preferred delivery channel.

9. Making The Jump From Manual To Automated Processes 5/16/2019

   Many businesses scan their organizations and wonder which processes among many are the most appealing candidates for automation. The answer may surprise you. While you might believe the big wins are in fixing inefficient processes, the most immediate gains actually come from applying robotic process automation and intelligent automation to prioritized, well-defined and well-executed processes.

10. When It Comes To Disaster Recovery And Business Continuity, You Don't Get A Number Of 'Takes' To Get It Right 5/7/2019

    After a natural disaster, the primary focus is rightly on health, economy and the environment. Given recent events, it is clear that heightened attention on Disaster Recovery (DR) must be paid by those in the M&E industry. While the broader scale of DR planning includes facilities, power, cooling, communications and people, data backup for recovery remains key to business continuity. To ensure business data is safe and recoverable in the face of a natural disaster, it’s important to invest in the right strategy, protection architecture and data storage solution for the business. Here’s some actionable advice that organizations of all sizes across M&E can take to better protect themselves in the face of a natural disaster.