Featured Articles
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Meeting The Challenges: Driving Smarter Claims Processing
8/18/2014
Top priorities for the property and casualty insurance industry.
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4 Advantages To Infusing Analytics Into Healthcare Data
8/18/2014
Smarter data enables wellness health outcomes and cost reduction for self-insured employers and care providers.
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The Re-emergence Of Data Capture Technology
8/12/2014
Digital capture is a key enabling technology in a business world striving to balance the shifting advantages and requirements of paper and digital documentation. This paper takes a closer look at the technology behind data capture, explaining some of the sub-technologies involved and highlighting the key challenges presented by data capture in the enterprise.
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The Less Paper Businesses Use, The More Problematic It Becomes
8/12/2014
Analysts now see document capture as an important, growing market, however, many organizations and business leaders don’t see how it can be directly applied to deliver a range of practical benefits to the enterprise. This paper considers what motivates organizations to use capture technology, examines specific use cases and highlights some key case studies of successful document capture implementations.
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Making Sense Of European Data Protection Regulations When Using The Cloud
8/12/2014
Data Protection laws and regulations across the EU govern the storage and processing of data that would allow an individual to be recognised. They are intended to address the risks around privacy and data loss, and to provide a framework for good information governance.
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Securing Public Sector Documents Via Viewing Technology
7/17/2014
Government and military organizations today are stretched perilously between contradictory and intensifying priorities.
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Achieving True Security In A Cloud-Hosted World
6/11/2014
After half a decade of working out the kinks on free, individual user accounts, major commercial cloud storage services such as Dropbox and Box recently set their sights on the corporate and small-to-medium business (SMB) paid-subscription market.
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Augmenting SharePoint 2013 Security through Browser DRM
4/22/2014
This whitepaper describes an approach to achieving that middle ground by diverting SharePoint 2013 document viewing to a secure browser-based environment with customizable digital rights management (DRM) controls and other additional functionality.
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Intelligent Information: Improving the Customer Experience
4/10/2014
A recent consumer magazine survey showed that over 25% of the general public has had cause for complaint about their interactions with a product or service provider in the last year, and 64% would be put off switching their business to a company that had a poor reputation for customer service. “How satisfied are you with the service you received?” is no longer the key question for customer satisfaction measures.
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Creating Intelligent Customer Service Experiences
4/4/2014
As consumers, we value simple, practical support in our search for solutions. Of course, we expect to be served quickly, politely, and competently. About 84 percent of us trust other consumers’ experiences, but only 17 percent of us cite marketing messages alone for triggering a purchase decision 1 . Being able to access the Internet whenever and wherever we are has changed our expectations.