ECM Guest Contributors

81. 8 Tips For Satisfying Financial Services Customers By Leveraging Content 6/3/2011
    The saying is probably as old as the marketing business — it costs more to acquire a new customer than to keep an existing one. Using marketing dollars effectively to maintain customer loyalty is essential to revenue stability and, ultimately, growth. Not only this, customer experience will be a key competitive battleground for financial institutions going forward; customers will join for a superior experience and customers will leave over a poor one. Xerox offers eight quick tips to financial services institutions to make the most of customer communications, and leverage content in the process.
82. Guest Column: How Your SharePoint Metadata Strategy Impacts Everything You Do 5/31/2011
    Unfortunately, for many users, the importance of a strong metadata and taxonomy strategy is unclear. But beneath the most common SharePoint features are metadata and keyword taxonomy implications that can have a significant impact on the success of your deployment. By Christian Buckley, Axceler
83. How Your SharePoint Metadata Strategy Impacts Everything You Do 5/31/2011
    Unfortunately, for many users, the importance of a strong metadata and taxonomy strategy is unclear. But beneath the most common SharePoint features are metadata and keyword taxonomy implications that can have a significant impact on the success of your deployment. By Christian Buckley, Axceler
84. Part 2: A Surprising Technology Shift Streamlines Accounts Payable 3/22/2011
    Did you know that 75% to 80% of invoices in the United States are still paper-based? In fact, a recent survey conducted by IAPP-IARP-TAWPI revealed that manual data entry was the number one concern among accounts payable (AP) professionals. By HK Bain, Digitech Systems
85. Why Is This So Hard? 3/22/2011
    We all know the risks of poor operational efficiency and how it can undermine business value. By Mark Palmer, Invu
86. Why Is This So Hard? 3/22/2011
    We all know the risks of poor operational efficiency and how it can undermine business value. By Mark Palmer, Invu
87. Ad-Hoc Transaction — The Next Capture Wave 3/15/2011
    Capture software for document management and ECM systems has evolved from simple scan and manually indexing documents to a more efficient way of working, where documents are grouped into batches. By Harvey Spencer
88. Ad-Hoc Transaction — The Next Capture Wave 3/15/2011
    Capture software for document management and ECM systems has evolved from simple scan and manually indexing documents to a more efficient way of working, where documents are grouped into batches. By Harvey Spencer
89. Standardize & Automate Processes To Achieve Bottom Line Goals 3/15/2011
    Since the market turn, CFOs, controllers, and AP managers have been tasked to accomplish more with less and optimize their working capital to achieve leaner, more cost-efficient business operations. By Bob Fresneda, ReadSoft
90. Standardize & Automate Processes To Achieve Bottom Line Goals 3/15/2011
    Since the market turn, CFOs, controllers, and AP managers have been tasked to accomplish more with less and optimize their working capital to achieve leaner, more cost-efficient business operations. By Bob Fresneda, ReadSoft