Case Study

Use Visual Remote Assistant To Optimize Field Service Operation

social-1200x675

See how ADT reduced costs and decreased truck rolls with Service Cloud.

ADT's new virtual appointment service delivery model allowed it to:

  • Solve 80% of virtual service calls without a truck roll
  • Increase customer satisfaction
  • Automate schedules based on business priorities to increase first-time fix rates
access the Case Study!

Get unlimited access to:
Trend and Thought Leadership Articles
Case Studies & White Papers
Extensive Product Database
Members-Only Premium Content
Welcome Back! Please Log In to Continue. X

Enter your credentials below to log in. Not yet a member of ECM Connection? Subscribe today.

Subscribe to ECM Connection X

Please enter your email address and create a password to access the full content, Or log in to your account to continue.

or

Subscribe to ECM Connection

Please tell us more about you so that we can customize our newsletters to your specific interests: