Case Study: US Army Recruiting Command—Dramatically Streamlined The Recruiting And Enlistment Process

The United States Army Recruiting Command (USAREC) is responsible for recruiting high- quality women and men to serve in the U.S. Army and U.S. Army Reserve. Army recruiting operations are conducted throughout the United States, Puerto Rico, the Virgin Islands, Guam, and at U.S. facilities in Germany and Asia. USAREC provides the command, control, and staff support to aide 15,000 Army recruiters and guidance counselors working out of more than 1,700 recruiting stations and 64 Military Entrance Processing Stations (MEPS) across America and overseas.

Traditionally, the recruiting and enlistment process, called accessioning, has been an extremely manual, paper-intensive, and time-consuming process requiring hundreds of paper forms and data elements. Typically, USAREC assesses between 80,000 and 100,000 individuals each year. As a result, 240,000 or more documents are typically moving through the process at any given time, and an estimated six million documents enter the accessioning process each year.