Three Ways Mailroom Automation Is The Future Of Customer Engagement

By Dermot McCauley, VP, Solutions Product Marketing, Kofax

Today’s enterprise organizations are tasked with ingesting and distributing incoming mail and documents at an ever-expanding volume and rate. Getting a handle on efficiently managing and processing such information is a critical step toward increasing the productivity of departments, groups and individuals.

Most of us have become accustomed to the near-instant response time of the Internet, the ubiquity of mobile devices and the “always on” connectedness of our modern world. In this context, those businesses who can efficiently and effectively handle incoming documents and information — and mail-based customer engagement — will have distinct competitive advantage.

With that in mind, here are three steps an organization should take to move mailroom automation beyond the traditional digital mailroom.

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