The MSP's Guide To Field Service

Managed Service Providers (MSPs) are under constant market pressure to expand service capabilities in order to retain key accounts. For example, a small, regional MSP specializing in desktop/laptop system maintenance may need to begin servicing a client’s servers, or expand to include its national locations and other related systems.

The challenge is that expanding services using a traditional workforce can be time- and cost-prohibitive. Access to specialized, on-demand IT technicians solves this problem, enabling MSPs to quickly fill skill gaps and explore new markets without the risk of a large up-front, or ongoing, investment.

Welcome to the new world of work—a mix of independent contractors, freelancers, and gig workers that has more than doubled in size over the past decade. As recently as 2008, only fifteen percent of the average company’s overall workforce was considered contingent. Today, over forty-one percent of the average enterprise’s total workforce is non-employee, and ninety-seven percent of organizations consider independent talent to be critical to their success.