Integrated point of sale (POS) solutions have become part of the retail mainstream, and this has led more merchants to look for cloud-based tools to help improve their business management capabilities. For POS software developers, the cloud makes it easier to offer enterprise-grade solutions to small and medium-sized businesses (SMBs). For merchants, the cloud offers an affordable alternative to costly and complex software deployments.
While the cloud offers cost and development complexity advantages to both ISVs and merchants, integrating on-site hardware and business systems (such as chip card terminals) with cloud platforms can be challenging.
At the same time, cloud-based deployments are poised to reduce maintenance and support needs by as much as 40% (according to Gartner), which could degrade revenues for ISVs that haven’t developed a strategy for transitioning to a more service-oriented cloud model.
Merchants are searching for ways to more seamlessly integrate traditional PIN pads, mobile POS devices, new card readers, and multi-function software. Cloud integration platforms can solve this challenge by linking cloud solutions, on-site software, and POS hardware, while easing compliance and lowering support costs.
For ISVs, these platforms provide a mechanism for making it easier for merchants to adopt their systems while also creating new revenue opportunities for consulting, support, and value-added services.
Simplified Integration and Support
What does a cloud integration platform do? Cloud integration links one or more cloud-based applications with on-premise systems that are resident behind a customer’s firewall.
While the solutions function similarly to middleware products, cloud integration platforms offer several advantages over traditional middleware. Cloud integration offers automatic software upgrades that are managed by the solution provider. This model also offers better governance of data as it moves between cloud and on-premise platforms.
Cloud integration also provides a centralized development resource to ensure reliable compliance and integration management for the life of the system. Any compatibility issues related to platform or software updates are handled behind the scenes by the platform provider.
These systems are sometimes referred to as integration platform as a service (iPaaS) solutions. They reduce the need for custom software development, manual IT support tasks, and individually built integrations because all of the integration links are created centrally.
Cloud-based POS platforms help retailers mobilize their business, create real-time reports and alerts, receive software updates more quickly, and reduce the amount of hardware necessary to maintain on site. The latter can be especially important to retailers that currently have to invest in new hardware to keep up with evolving payment trends.
Vantiv’s triPOS Cloud platform, for example, supports multiple device application programming interfaces (APIs) and a processing platform that can be used across different enterprise solutions. triPOS enables cloud processing and device hardware management. It simplifies the processing of pairing devices and workstations, and automatically supports a variety of payment types (like mobile wallets) with no additional device integration.
Benefits of Cloud Integration
A cloud integration platform can make it easier for ISVs to offer a complete POS and payment processing solution, while also providing additional benefits to both the ISV and merchant. Those benefits include:
The cloud will play an increasingly important role in retail POS and payment processing, and ISVs should develop a coherent strategy for the use of cloud and on-premise systems. Integration will be an ongoing challenge, and cloud integration platforms will help ISVs securely bridge the business and payment solutions their merchant customers need without time-consuming and costly development and certifications.
An iPaaS or cloud integration platform provides greater flexibility, cost savings, reduce support and compliance requirements, and helps enable a seamless payment environment. can easily incorporate new hardware, authorization platforms, and transaction types with no additional development expenses.
That makes it easier for ISVs to provide an enhanced POS and payment processing experience for their merchant customers. With less time spent creating custom integrations and re-certifying their solutions, ISVs can focus on innovation and value-added services that will help create new revenue streams.