With customer demand and access to data at its peak, staying competitive requires modern service-based organizations to continuously evolve and innovate.
Innovation has driven many changes in Field Service & Asset Management software. Moving to the Cloud was one of the biggest evolutions to shake up the market. Back in 2007, most organizations were only looking at on-premise solutions and could not contemplate an alternative. There were a lot of questions over security and being able to provide a scalable infrastructure. Now, Cloud is mainstream – nothing disastrous happened, in fact it has given organizations the ability to stay even more competitive. Also, the efficiencies gained allowed service operators to focus on their business and deliver a better experience and service to their customers.
Another major transition was the shift from the department being seen as merely a cost center to becoming a true revenue-generator. Now we see companies prioritizing investment in a modern, cloud software infrastructure in Field Service and Asset Management. CFOs and CEOs are much more in tune with why this investment can modernize their infrastructure and make techs more efficient, as well as generate revenue and add lines of service.