Taxation Agency Consolidates 23 Legacy Tax Types Into Single Tax Management System

By Karla Paris

A state of Ohio agency develops enterprise-wide visibility with revenue management upgrade.

Public-sector agencies have a goal of servicing citizens fairly, efficiently, and consistently. However, balancing that goal while maintaining full compliance with laws and regulations can be extremely taxing on both the agencies and the tax-payers they serve.

Recently, The Ohio Department of Taxation replaced its proprietary tax administration system with an integrated revenue management solution that allows the agency to increase efficiencies, while adapting quickly to changing tax policies, along with reducing complexity and cost. The department implemented Oracle Public Sector Revenue Management to deliver a consolidated taxpayer view across revenue sources, improving collections and taxpayer service.

The Ohio Department of Taxation collects and administers most Ohio state taxes and several local taxes within the state of Ohio. Working with Oracle and HP, the department deployed Oracle Public Sector Revenue Management for its sales tax, use tax, employer withholding, natural gas, replacement tire, and school district withholding tax types, which includes converting more than 30 million obligations, forms, adjustments, and financial transactions across more than 1.3 million accounts.

The implementation will enable the department to retire its legacy mainframe integrated tax administration system (ITAS) application and move forward with a modern technology architecture that offers an improved user interface, enhanced functionality, and increased efficiency with no more COBOL for IT staff to maintain.

“We are very pleased with the selection of Oracle Public Sector Revenue Management, which enabled us to move away from a legacy proprietary system toward an enterprise-ready solution that facilitates content sharing across tax types and business functions. The service-oriented architecture-based off-the-shelf software solution enables us to integrate with third party systems more easily for enhanced inter- and intra-government collaboration, improve technology choice, and reduce total cost of ownership,” said Mark Walker, chief information officer, Ohio Department of Taxation.

With Oracle Public Sector Revenue Management, the Ohio Department of Taxation will consolidate more than 23 legacy tax types from various systems into one to centralized tax management system across all major business functions including registration, forms, payments, accounting, collections, and case management. The new enterprise-wide taxpayer view will enable the department to improve operations and increase revenue through more efficient collections processes.

SOURCE: MarketWired