Case Study: British Airways

BA is the UK's largest international airline carrying around 36 million passengers worldwide to over 550 destinations. As one of the world's longest established airlines, it has always been regarded as an industry-leader. The airline's two main operating bases are London's two main airports, Heathrow (the world's biggest international airport) and Gatwick.

Business Need:
Airline ticket processing and billing-cycle management. On a daily basis BA receives around 150,000 flight coupons from around the world which require processing. Around 15,000 of these were sold by other airlines so BA must undertake the laborious, yet vital task of recovering their value.