Case Study: Flathead Electric Cooperative

Flathead Electric Cooperative experienced explosive growth in the past nine years, leading the cooperative to expand its workforce. While formerly one person did many jobs, now more employees do specialized work. In the process of looking outward to ensure customers were receiving excellent service during this period of growth, paperwork mounted and began to hamper some processes.

The Challenges

• Improve efficiency of document processing
• Integrate document management solution with existing applications
• Provide easy-to-use solution for information retrieval
• Find a solution that is easily implemented
• Support compliance with regulatory requirements