Improve Constituent Services By Reusing Information Effectively

"In progress." When it comes to government, we hear those words a lot. It's no surprise: meeting the needs of a geographically large nation with diverse constituents is challenging. Change and progress require time…and patience.

Technology is one area where progress is evident. Change is afoot everywhere, from optimizing government websites for mobile devices, to coordinated healthcare services and discussions about creating a national dashboard to share meaningful information. The goals are familiar:

• Better communication.
• Improved efficiency.
• Greater transparency.
• Fiscal responsibility.

Poor communication, inefficiency, and lack of transparency contribute to financial leakage. They invade the workplace via redundant tasks; duplicate payments; time wasted digging for answers or waiting for replies; recreating missing files; and researching and re-keying data from one system to another.