Case Study: Members, Regulations And Disaster Recovery - Oh My! Credit Union Faces Triple Threat

By Sarah Lawson, IT Specialist Alcoa Tenn Federal Credit Union

Some things never change. Even in its early days when the teller drawer was made out of a cigar box, Alcoa Tenn Federal Credit Union (Alcoa) has focused on member service. In the more than 70 years since it was founded, the credit union has grown to serve more than 18,000 members.

The Challenges

• Increase member service
• Meet Check 21 regulations
• Resolve disaster recovery worries

The Results

• Member wait times, fees reduced
• Compliance with Check 21 standards
• Complete disaster recovery