Service Managers' Buyer's Guide

Understanding what defines best-in-class service

This buyer's guide will allow you to:

• Understand the unique position that service should fit within the modern organization
• Identify the key capabilities that define best-in-class service
• Understand the implementation rigors that accompany service management deployment
• Align your unique service workflow and business challenges against the capabilities and configurations of a service platform.

The past few decades have fundamentally redefined the boundaries, perception, and expectations of what service delivery means for the modern economy. The days of localized, disparate support have in many instances been superseded by a coherent, connected strategy, and even within those small support offerings, the options and expectations for how service would be scheduled, how parts would be allocated, and how service itself is delivered has only grown more complex.