Article | September 6, 2016

Self-Service Is No Longer Just A Trend: How Government Agencies Are Improving Citizen Engagement And Streamlining Digital Transformation

Source: A2iA Corporation
Government IT News

Throughout all industries, self-service automation has become key to driving next-generation workflows and to saving money. The same holds true for government agencies, who, in the early stages of modernizing business processes, tended to look only at reducing costs. As their strategy and implementation developed, the digital transformation process included a move towards improving user engagement and experiences. Today these efforts continue, with a particular focus on delivering better user experiences, including improved engagement and transparency. According to a global survey by Deloitte University Press, “The Journey of Government’s Digital Transformation”...

VIEW THE ARTICLE!
Signing up provides unlimited access to:
Signing up provides unlimited access to:
  • Trend and Leadership Articles
  • Case Studies
  • Extensive Product Database
  • Premium Content
HELLO. PLEASE LOG IN. X

Not yet a member of ECM Connection? Register today.

ACCOUNT SIGN UP X
Please fill in your account details
Login Information
I'm interested in newsletter subscriptions.
ACCOUNT SIGN UP

Subscriptions

Sign up for the newsletter that brings you the industry's latest news, technologies, trends and products.

You might also want to: