Premier Medical Group Delivers Secure, Scalable Hybrid Cloud Fax Solution With Opentext

Arizona-Based Company Offering Independent Primary Care Enhances Security, Service and Speed of Health Information Exchange

OpenText, the global leader in Enterprise Information Management (EIM), recently announced that Premier Medical Group, a rapidly growing company offering independent primary care to the Arizona community, has chosen OpenText to help enhance security, service and speed of patient information exchange. Using OpenText RightFax with OpenText RightFax Connect, Premier Medical Group is able to deliver a secure and scalable, hybrid fax solution, leveraging the OpenText Cloud.

Based in Phoenix, Arizona, Premier Medical Group has experienced rapid growth, adding multiple healthcare practices to meet the area's growing healthcare needs. With plans to add more independent practices in the coming months, Premier Medical Group needed to change its existing fax solution to meet the needs of its increasing healthcare provider base. To optimize operational efficiency and enhance patient care, the group replaced its outdated and outgrown fax system with OpenText RightFax with RightFax Connect, a secure, scalable and cost-effective digital fax solution.

"When filling prescriptions, patients want them waiting at the pharmacy five to ten minutes after leaving our office. If their prescription is not there, we start getting calls," said Dr. Sunny Maheshwari, executive board director at Premier Medical Group. "With only two desktops with modems in our server room for incoming and outgoing faxes, staff were left waiting to use the single phone line for each prescription. We needed a solution that could handle multiple faxes at the same time, especially during peak business hours."

Premier Medical Group selected RightFax, the centralized fax server solution from OpenText, which integrates with desktop and business applications to help enable secure, high-volume and automated faxing capabilities. Premier's need for a simple, scalable and cost-effective solution led them to add on RightFax Connect, which combines cloud-based fax delivery with the on-premises RightFax server for an end-to-end, hybrid fax solution.

Dr. Maheshwari continued, "The security of patient health information was a key concern for us. Incoming faxes were being stored on our servers, which meant independent servers were floating around holding patient data. OpenText offers a secure system with centralized servers and all the documents in one location to help mitigate this risk and meet HIPAA compliance."

RightFax Connect eliminates the time and cost of configuring, troubleshooting, and implementing fax boards, gateways, capacity planning, channels, and phone lines, and instead takes the telephony component to the cloud. In addition, the solution delivers flexible cloud faxing that scales automatically to provide capacity for large fax volumes, including bursts and peaks. The ability to integrate with the company's existing applications was another deciding factor in selecting OpenText. As the leading fax server in healthcare, RightFax integrates fax with email, electronic medical record systems (EMRs), desktop and document management applications, and enables high-volume, automated fax delivery from CRM, ERP, ECM, vertical and other host applications. In particular, Premier Medical Group needed tight integration with its EMR, NextGen healthcare applications.

"Cost is one of the most important differentiators because, at the end of the day, people count every penny. The OpenText solution was far more cost effective," said Dr. Maheshwari. "The level of integration with NextGen was also really important to us, and OpenText certainly delivered on that."

"The RightFax Connect solution was a lot more scalable to accommodate the growth we are experiencing. Rather than allocating four ports, six ports, eight ports, or 16 ports for fax volume capacity—we didn't really know how many we actually needed—it was better to go with a solution that is implemented in the cloud by OpenText," explains Maheshwari.

Dr. Maheshwari added, "With OpenText Professional Services our transition to the RightFax solution was easy. It has been a smooth and seamless transition. RightFax has saved us time to do some of the things that we needed to do. The biggest benefit to an owner is a minimal number of hiccups, because any time a hiccup occurs, it always goes right to the top. With our deployment of OpenText, no issues were brought to my attention, meaning we had a successful launch and ongoing deployment of these solutions."

With the powerful simplicity of cloud-based telephony, the company can now send and receive multiple faxes at the same time. In addition, the solution helps keep the content secure with encryption at rest and in transit.

"With medicine, every day is a challenge. There are new things that come up, whether it is HIPAA requirements, secure faxing, or patient compliance. Trying to partner with the right company is important to our organization to make sure that we have the ability to scale; do things in a clear, systematic manner; and make sure resources are available so that as we grow, we can troubleshoot problems and address them. With OpenText, we do not have to worry about patient data sitting somewhere and worry about what needs to be done with that; that is very beneficial. OpenText was the right partner to go with, and I think we'll continue to grow together as we expand and take advantage of the resources that OpenText has for us," concluded Maheshwari.

About OpenText
OpenText, The Information Company, enables organizations to gain insight through market leading information management solutions, on premises or in the cloud. For more information, visit opentext.com.