Plasmon And Kodak Service & Support Announce Exclusive Worldwide Service Agreement
Plasmon, the market leader for professional optical storage solutions, announced an exclusive worldwide service agreement with Kodak Service & Support, a business of Eastman Kodak Company. The five-year agreement builds on an existing service relationship for 12" optical libraries and drives, naming Kodak as the preferred global on-site service provider for Plasmon's main product lines. It provides service coverage in all major metropolitan areas worldwide.
The products affected by the agreement are the Plasmon G-Series 5.25-inch Magneto-Optical (MO) libraries, D-Series DVD optical libraries, and V-Series Tape autoloaders and libraries. Kodak Service and Support will also be the preferred on-site service provider for Plasmon's G-Series UDO (Ultra Density Optical) libraries shipping later this year.
"We are excited about expanding our exclusive agreement with Kodak Service & Support," said Chris Harris, president, Plasmon. "Now that it encompasses our main product lines, including the soon-to-be-announced UDO libraries, more of our customers will benefit from improved global reach and around-the-clock on-site service coverage."
Plasmon and Kodak are building on significant investments in infrastructure and resources that ensure the highest level of channel and customer service quality. Kodak's experienced and knowledgeable worldwide service team receives direct Plasmon factory training to learn about the company's latest technology advancements and product updates. Each field engineer must complete an annual certification exam. Plasmon also provides Kodak with direct access to its extensive knowledge databases, technical support team, and factory engineers.
"We are pleased that Plasmon, the leader in the professional optical storage industry, has chosen Kodak as the preferred on-site service provider for its main product lines," said Dolores Traxler, vice president and general manager, Kodak Service & Support. "The expanded relationship provides Plasmon partners and customers increased access to Kodak's world-class on-site service."
About Plasmon
Plasmon provides the storage industry's most comprehensive line of professional automated libraries, optical drives, media and software. The company's broad product line includes UDO (Ultra Density Optical), 5.25 inch MO (Magneto Optical), DVD/CD, LTO/AIT Tape, and 12 inch TrueWORM drives and libraries; as well as media and storage management software. Customers include corporations, institutions and government agencies worldwide and are backed by a global service and support network.
Founded in 1987, Plasmon is listed on the London Stock Exchange (LSE: PLM), has more than 500 employees worldwide and annual sales revenues in excess of $100m. Worldwide headquarters are in Cambridge, England with US Sales and Manufacturing based in Colorado. For more information, visit www.plasmon.com or www.plasmon.co.uk
About Eastman Kodak Company and infoimaging
Kodak is the leader in helping people take, share, print and view images - for memories, for information, for entertainment. The company is a major participant in infoimaging, a $385 billion industry composed of devices (digital cameras and flat-panel displays), infrastructure (online networks and delivery systems for images) and services & media (software, film and paper enabling people to access, analyze and print images). With sales of $12.8 billion in 2002, the company comprises several businesses: Photography, providing consumers, professionals and cinematographers with digital and traditional products and services; Health, supplying the healthcare industry with traditional and digital image capture, storage and output products and services; Commercial Imaging, offering image capture, output and storage products and services to businesses and government; Components, delivering optics and imaging sensors to original equipment manufacturers; and Display, which designs and manufactures state-of-the-art organic light-emitting diode displays as well as other specialty materials.
Additional information is available at www.kodak.com/go/CIGservice
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