Papyrus Adaptive Case Management (ACM)

Case Management is a progression from the initiation of a case to its final resolution. Typically, even a simple process also has to be integrated with the database, database tables, inbound and outbound business communication (CRM/ECM), case rule definitions and time-stamped materials from case history or pending communications.

With Papyrus Adaptive Case Management, a case is not simply a collection of isolated activities, processes and documents, but a single and evolving entity progressing toward completion. Represented by the case folder, the case as a whole is easily understood through simple review of the unified and customized view that summarizes the status and provides access to key content and details.

Papyrus Adaptive Case Management includes a complete document management system, a comprehensive facility for creating, capturing, indexing, storing, finding, viewing, sharing, editing, versioning and retaining a wide variety of document types.

Key Advantages of Papyrus ACM:

• Process adaptability with Design by Doing
• Business and marketing control their processes, content and templates
• Flexibility and compliance for manager, architect and knowledge worker
• Consolidated view of inbound and outbound documents and status

To ensure both compliance and flexibility, Papyrus Adaptive Case Management can apply rules to document events for automation and case status tracking at any point in the process, including required predefined tasks and documents via the case template and also allowing the addition of ad–hoc activity and content at runtime.

The strength of Papyrus Adaptive Case Management is an integrated end-to-end solution combining data, business processes & rules, document creation, capture and output management with support for dynamic Business Process Management in a single platform.