Brochure: Papyrus Adaptive Case Management (ACM)

Adaptive Case Management is a progression from the initiation of a case to its final resolution. Typically, even a simple process also has to be integrated with the database, database tables, inbound and outbound business communication (CRM/ECM), case rule definitions and time-stamped materials from case history or pending communications. Certainly, document content, collaborative decision-making and customer interactions are important elements of case management. A large portion of case-related information is received and managed in the form of business documents rather than structured data.