Oregon Department Of Justice Boosts Efficiencies, Response Times And Reduces Paper With New Workflow System

The Oregon Department of Justice (DOJ), led by the state’s Attorney General, is responsible for general counsel and supervision of all civil actions and legal proceedings in which the state is a part or has an interest.  Headquartered in Salem, the Department is further responsible for the operation of a number of program areas designated by the legislature, such as child support, district attorney assistance, crime victim compensation, charitable activity enforcement and consumer protection services.   Its 1,300 employees are located mainly in Salem but also are manning regional and local offices throughout the state.

With legal oversight for a variety of diverse activities, DOJ was a paper-rich environment, logging hundreds of documents a day resulting in thousands of pages that had to be reviewed, acted upon by numerous people in different sections, and finally stored in a secure repository for collaboration or future access. 

Looking to better manage its paper processes, inter-agency collaboration, ease of document retrieval, and to meet electronic filing compliance for the court system, DOJ looked to Dan Ramos, Enterprise Technology Services Manager and Karen Yakis, Customer Support Analyst to identify challenges and create a best practices environment that would bring greater efficiencies, save tax payer dollars, and enhance services to the citizens of Oregon.

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