Facing a sales location increase of 273%, Wyndham Vacation Ownership wanted to automate, control and speed the sales contract process to meet the needs of an expanding company and client base and increasing regulatory responsibilities.
Wyndham Vacation Ownership is the world's largest developer and marketer of the flexible, points-based vacation ownership products. With 155 vacation ownership resorts throughout the United States, Canada, Mexico, the Caribbean and the South Pacific, the company serves more than 820,000 owners and families worldwide. Three primary consumer brands - Wyndham Vacation Resorts, WorldMark by Wyndham and Wyndham Vacation Resorts Asia Pacific – are managed from the headquarters in Orlando, FL (USA) and supported by more than 12,500 employees globally.
In 2001, the company began working with ISIS Papyrus to improve and enhance the existing process that involved the Legal, Sales, Sales Document and IT teams in creating and delivering accurate, timely and compliant sales documents.