From environmental procedures to compliance initiatives, wood and wood product manufacturer Universal Forest Products (UFP) is no stranger to complex, changeable processes. However, the way UFP’s business units were managing many of those processes – via shared spreadsheets, aging Access databases and manual tracking – was less than ideal.
To improve process efficiency and better equip business users, UFP chose a flexible case management solution from OnBase by Hyland.
With OnBase, UFP leverages one, comprehensive case management platform to control several business processes across the organization – from capital expenditures to SOX compliance to storm water management. While different in many ways, this work shares key requirements that OnBase supports, including employee discretion and decision-making, organization-wide collaboration and access to supporting documents and data.
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