Novarica ACE Rankings List OIT Among Best ECM Providers In Customer Experience
State College, PA - Optical Image Technology (OIT) was one of the top-ranked vendors nationally in a recent report on enterprise content management solution providers for insurers, Novarica Ace Comparative Ranking: Insurance Document Management/Workflow 2009 (Q2).
Novarica ACE Rankings are based on customer satisfaction surveys conducted by Novarica, an independent research and advisory firm focused on markets, operations, and technology for financial services and insurance. OIT's customers' enthusiasm for the DocFinity suite of document imaging, document management, and business process management software products was among the highest of any solution's customers.
OIT received an overall ranking of 97 out of 100, one of the highest-ranked providers. Among the subcategories, the highest ranking was for the functionality of OIT's products, which received a 99% approval from DocFinity users. Approval ratings exceeded 95 in all areas, which included staff, organization, technology, product functionality, and overall customer satisfaction.
Supporting Quotes
"Recognition such as this is indicative of hardworking sales, professional services, technical support, and development teams all coming together. Understanding customer needs, translating them into real products that address those needs, and then delivering and applying them to enable business process success requires significant skill and time from all operational units of our company. I am proud of the DocFinity team. Our customer-driven focus is taking us to a new level of performance, and all of our current and future customers will benefit." – Ron Prichard, President, Optical Image Technology
About Optical Image Technology, Inc.
Optical Image Technology's software makes information manageable and companies more profitable. Since 1986, OIT and its DocFinity® suite of workflow and document imaging, document management, and BPM software have helped businesses solve their document management and business processing needs. OIT offers robust, flexible products including document management, imaging, and workflow. Organizations see an ROI and improved productivity with DocFinity.
About Novarica
Novarica Average Customer Experience (ACE) Rankings are based on an online survey of senior technology and operational executives at five clients who have direct experience with the vendor product and organization. Novarica validates the identity and responses of the participants, who are assured of anonymity.
SOURCE: Optical Image Technology, Inc.