Article | May 21, 2018

Not All Mailrooms Are Created Equal

Source: OPEX Corporation

As companies look for ways to improve data management and analytics while reducing costs and eliminating paper-based processes, the mailroom is increasingly a target of attention. A significant amount of essential enterprise data flows through the mailroom (along with payments and packages), making its operations key in digital transformation initiatives. 

The mailroom also holds a unique position in corporate lore — the place from which many successful executives claim to have worked their way up. (Of course, many successful executives really did work in the mailroom — with the mailroom at the William Morris Agency being a particularly favorite place for future billionaires to congregate.)

That’s because the mailroom still functions as the quasi-heart of the corporate information circulatory system. Distributing the mail puts you in contact with everyone from the security guard at the front door to the CEO.

Regardless of their size or the type of technology they use, mailrooms serve an essential function: they are the gateway for printed information, correspondence, remittances, legal documents, and packages. We live in a digital world, and while the amount of paper-based communication has diminished, it has far from vanished.