News | November 9, 2016

Newgen Software In Gartner Magic Quadrant For BPM-Platform-Based Case Management Frameworks

McLean, VA /PRNewswire/ - Newgen Software Inc., a leading global provider of Business Process Management (BPM), Enterprise Content Management (ECM), Customer Communication Management (CCM), and Case Management solutions, today announced that they have been positioned as a challenger in the 2016 Gartner Magic Quadrant for the BPM-Platform-Based Case Management Frameworks.

Mr. Diwakar Nigam, MD & CEO - Newgen Software, commenting on this recognition said, "We strongly believe that this achievement of ours clearly highlights and validates the unique proficiency we provide to service supreme and high class offerings across industry verticals such as Commercial & Retail Banking, Insurance, Shared Services, Government, Healthcare, Pharma, Legal and Telecom sectors. We have long had excellent capabilities in managing content-centric cases which helps us to further enhance product capabilities addressing multiple case management styles. We have already been acknowledged as Challengers in the present quadrant and look forward to gain leadership position in the space in near future."

Newgen offers more than 150 industry-specific and cross-industry solution frameworks, some of which are case-centric. Out-of-the-box solution frameworks support rapid deployments of OmniFlow iBPS for case management. These frameworks include solution accelerators for loan origination, customer onboarding, service request management, correspondence management, and legal case management. Newgen's partners offer several industry and cross-industry case management solutions to help customers shorten their time to solution.

Newgen has a comprehensive background in managing content-centric cases, including the ability to capture and store unstructured content. Its products have strong capabilities in content data capture and output management, with robust content capture functions from multiple sources, including mobile capture and integrated output management for outbound content such as correspondence and reports. Newgen's customers report good satisfaction overall with its product support, licensing model and pricing.

About Newgen 
Newgen Software Inc. is a leading global provider of Business Process Management(BPM), Enterprise Content Management(ECM), Customer Communication Management(CCM) and Case Management with a global footprint of 1300+ installations in over 61 countries with large, mission-critical solutions deployed at the world's leading banks, insurance firms, BPO's, healthcare organizations, government, telecom companies & shared service centres.

Newgen's Quality Systems are certified against ISO 9001:2008 and Information Security Standard, ISO 27001:2013. Newgen has been assessed at CMMi Level3.

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About the Magic Quadrant
A Gartner Magic Quadrant is a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market's competitors. By applying a graphical treatment and a uniform set of evaluation criteria, a Magic Quadrant helps you quickly ascertain how well technology providers are executing their stated visions and how well they are performing against Gartner's market view.

Gartner Research Methodologies (

Magic Quadrant for BPM-Platform-Based Case Management Frameworks, 24 October 2016, Rob Dunie, Janelle B. Hill

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

SOURCE: Newgen Software Inc.

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