New Enhancements To Interwoven TeamSite Further Extend Interwoven Customer Experience Solution
Interwoven, Inc. (NASDAQ:IWOV), provider of Enterprise Content Management (ECM) solutions for business, today announced enhancements to Interwoven TeamSite for web content management making it simpler for non-technical personnel to execute, manage, and control complex projects that span multiple websites and multiple delivery channels. By providing timely, relevant persuasive content through accelerated administration and contribution, quality control, and cross-channel integration, Interwoven is helping companies improve customer satisfaction and deliver an optimal customer experience across global markets.
As today's companies work to integrate online and offline channels, and to provide new types of Web venues (such as intranets, extranets, customer care portals, special-purpose microsites, and globalized sites), processes for content creation and publishing are becoming increasingly complex and touch virtually every business operation throughout the enterprise. This evolution has driven the need for centrally controlled management of these processes, including the ability to delegate administration to those closest to the business.
The latest version of TeamSite, TeamSite 6.7, plays a central role in the Interwoven Customer Experience Solution, which makes it possible to transform the highly complex, disordered information processes now commonly in place in businesses today into a standardized, globalized ecosystem for the efficient delivery of a relevant, accurate customer experience across all touchpoints, geographies, and stages in the customer lifecycle. The new release further extends the capabilities and benefits of the solution through several key enhancements:
- Enhanced administration features enable non-technical business personnel to more easily manage multiple initiatives and multiple sites. By allowing managers to delegate administration and contribution to the most relevant front-line businesspeople, reducing the dependency of content managers on core IT resources, companies can speed the delivery of customer-facing content while increasing its accuracy and relevance. Further improvements in usability help business personnel work more productively throughout the content creation and publishing process,
- Support for the Solaris 10 operating system supports open standards to reduce total cost of ownership and increase ROI from customer experience management and other processes,
- Enhanced APIs for SOA Web services enable deeper and richer integrations with customer experience systems and other applications, and
- Enhanced support for multi-site and multi-channel initiatives make it possible for companies to optimize their management, contribution, and cross-channel delivery processes, and to achieve greater responsiveness, efficiency, and accuracy throughout their entire global marketing ecosystem.
"Interwoven continues to deliver on its promise to help enterprises improve their customer experience on a worldwide basis," said Interwoven CMO Bill Seawick. "The latest release of TeamSite gives our customers even more control over their brands and the processes used to deliver consistent experiences across channels and geographies. By enabling managers to delegate administration and contribution to the most relevant front-line businesspeople, the solution helps companies improve the responsiveness and efficiency of their marketing operations."
Interwoven TeamSite 6.7 is available now for immediate distribution. More information can be found at www.interwoven.com/products/content_management/index.html.
About Interwoven
Interwoven, Inc., provider of Enterprise Content Management solutions for business, enables organizations to unify people, content and processes to minimize business risk, accelerate time-to-value and sustain lower total cost of ownership. Interwoven delivers deep industry-specific solutions, which reduce business process cycle time from initial collaboration through design, production, sales, marketing, legal review, IT and service. Interwoven leads the industry with a service-oriented architecture today and easy-to-use, best-in-class components and solutions. Today, nearly 3,400 enterprises, law firms, and professional services organizations worldwide are Interwoven customers including BT, Ford, Freshfields Bruckhaus Deringer, General Motors, Jones Day, Motorola and Yamaha. Interwoven is headquartered in Sunnyvale, Calif., with offices around the world. For more information visit www.interwoven.com.