NetSuite Support

Premium NetSuite Support you can count on

Rapid Response Help Desk

No waiting in queues. When you run into issues, our dedicated support desk is ready to rush to your aid.

Expert Advice

Get competent and helpful advice from NetSuite solution and industry experts with multiple years of experience.

Flexible Support Plans

Tap into as little, or as much ongoing administrative support as you need.

Strategic Reviews

Get to where you want to be with objective assessments of your current systems and infrastructure.

Solution Optimization

Ensure that your NetSuite solution meets changing requirements, empowers your employees to work productively, and runs without interruption.

Training and User Groups

Get the most out of your solution with onsite, off-site, and complimentary training opportunities and user groups.

Scalable, Low-risk, goal-driven growth

NetSuite is designed with the flexibility and scalability to go wherever you lead. While some functionality adjustments and process changes can be accommodated in a handful of clicks, other changes may benefit from an expert to keep them manageable and straightforward. Your Sikich collaborators listen to your concerns, learn about the changes and challenges in your business, and help you optimize NetSuite to support your company’s journey. We can enter at any time, and often support clients at critical crossroads like these:

• Goals and KPIs for financial and operational performance and productivity have changed.
• Innovation and business transformation require updates in how you manage sensitive data and key user roles.
• Process or the business model are no longer what they were when you first implemented NetSuite.
• Organizational entities or business groups need to be added following a merger or acquisition.

NetSuite Integration Services

Pursue the business results that you want to achieve. Integrate your business-critical, third-party software solutions to gain a complete business management solution that gives you visibility across the organization.

Whether it’s a leading business-critical application, niche industry solution your team can’t live without, or one of our many pre-built integrations with commonly used applications like Bill.com, SVB Bill Pay, Expensify, Concur, and more, our team can help you squeeze the most out of your technology investments.

Sikich Help Desk and Managed Services

Save time, avoid disruption, and learn better ways of working, or avoiding errors, with Sikich’s NetSuite Help Desk. Keep integrations, data migrations, and other projects simple, fast, and productive with knowledgeable, versatile and resourceful consultants that have helped thousands of NetSuite users resolve issues and become more effective at using the solution.

Offload administrative and maintenance-oriented tasks as well as provide for strategic advice and support to maximize your return on investment. Our flexible managed service plans offer guaranteed response times, priority access, unlimited support incidents, SuiteApps support, annual system reviews and much more. We document all the issues and resolutions we manage on your behalf, so Sikich help desk pros are always informed regarding the current status of any concern. Get regular reporting on help desk usage and trends we observe to help identify any needs for additional user training, NetSuite optimization, and specific use cases.

Types of Managed NetSuite Service Plans

Application Support

We offer remote support for NetSuite end users and key client IT team members. Our services guarantee a two-hour response time during Sikich Operation Center support hours from 8 AM to 6 PM Eastern. We provide break-fix NetSuite and SuiteApp related support requests, including troubleshooting error messages, stuck transactions, workflow errors, and issues with standard reports. Additionally, we assist with Oracle/NetSuite service outages or data loss events, and provide support for fiscal period and year-end activities.

System Administration

NetSuite user account maintenance includes managing roles and security settings according to needs. Additionally, we handle NetSuite and Suiteapp license management, comprising renewals and processing new orders. A service we provide is the creation and refreshing of sandbox environments to facilitate safe testing of changes. We also act as a liaison between relevant third-party vendors and consultants to ensure the proper functioning of the client’s NetSuite environment, including coordination with Suiteapp vendors, NetSuite itself, and IT providers, among others.

Dedicated Resources

Our services include the assignment of a dedicated executive-level Sikich team member to serve in the capacity of Engagement Manager. This individual will oversee and manage the interaction, ensuring a strategic and focused approach to meet your needs. Additionally, we will assign a Client Account Manager specifically to assist with sales-related functions, ensuring that all your commercial and transactional requirements are expertly handled.

Optimization

Our services encompass a yearly Security Review that includes conducting an external vulnerability assessment along with a SuiteApp user security review, complete with recommendations for improvements. We also ensure the documentation of the current NetSuite environment is meticulously maintained, which includes a quarterly review and updates of design documentation to reflect any changes or enhancements. Additionally, we provide Annual System Optimization to ensure that your NetSuite environment is running at its most efficient, helping to maximize performance and streamline operations.

New Release Services

We conduct a semi-annual review of new NetSuite features, changes, and the accompanying documentation to keep you up to date with the latest enhancements. Part of our service includes an assessment of relevant functionalities introduced in new releases, ensuring that they align with your business needs. Moreover, we actively engage in testing within the Release Preview environment to verify and prepare for the impact of upcoming updates. To mitigate any compatibility concerns, we maintain proactive communication and issue identification with relevant SuiteApp vendors, coordinating on the timing and compatibility of SuiteApp product updates in conjunction with NetSuite’s general software releases.

NetSuite Training

Learn, with a view toward results, with training that helps you make the most of your NetSuite ERP and accelerate the transformative and productivity outcomes from technology. Access learning and training opportunities to fit your needs, from one-time training events to ongoing training programs onsite, online, or for selected users and teams. Some of our most common learning scenarios include:

• Initial and remedial training for IT managers, power users, and everybody else who needs to be comfortable and proficient when interacting with NetSuite
• Thorough re-familiarization following implementations and significant upgrades
• Advanced training for IT and sophisticated users who support other users
• Focused training to help users make the best of NetSuite in specific processes or to take advantage of business analytics or other tools that integrate with NetSuite