Mortgage Loan Processing: Taylor Bean & Whitaker Speeds Processing With Distributed Scanning And Indexing

Taylor, Bean & Whitaker Mortgage Corp. (TBW), headquartered in Ocala, Florida, is one of the nation's top wholesale mortgage lenders. Founded in 1982, TBW today provides loans representing nearly $10 billion annually, and has assets of more than $450 million. TBW's rise within the mortgage industry is the result of strong management and marketing teams, strategic partnership building, and technological innovations, including a state-of-the-art capture system, built with Datacap Taskmaster.

TBW has been growing by 100% a year, providing a significant challenge to their document management operations. TBW's Ocala data entry center is processing 250,000 to 300,000 pages a day through nearly a dozen Kodak 3500 scanners, running two shifts six days a week. They also receive faxed documents via a Captaris RightFax Fax Server, as well as TIFF images of documents e-mailed in by nearly 1,000 agents nationwide, using handheld scanners with ScanSoft PaperPort software.

Furthermore, PDF images, including credit reports and flood certification documents, are coming from their web-site and TBW generates their own documents in-house using a print server - all in all, a loan could involve 190 different document types and every one needs to be indexed for a DocuTreev document management system.