Case Study

More Than Just A Payments Partner - The White Glove Solution

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The Client is a software, technology, and business communications company that engineers dependable business solutions backed by human touch. This eCommerce software provider began as a SaaS company and has since expanded to include five lines of business: IT solutions, software solutions, business communications, website services, and security solutions.

Problem

The Client was looking for an EMV-capable payment processing solution for its compliance-minded customers. After several bad experiences with payments vendors that didn’t follow through on promises, the Client grew tired of painful project experiences. As a customer-centric organization, they wanted to find a reliable partner with a solid solution that would make the lives of their customers easier and feel like an extension of their team. Since they had never offered integrated payments as part of the system prior to working with Global Payments Integrated, a seamless integration was a very high priority.

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