More than 30 million visitors venture to Las Vegas each year to dance with Lady Luck. To accommodate
the daily influx of tourists from around the world, the desert resort community has sprouted new hotels,
office parks, strip malls and residential housing. Massive construction projects and expansive growth in the
city that never sleeps has been a wake-up call for hiring directors and job placement agencies. On average,
more than 1,000 individuals relocate to Las Vegas each month. Many look for employment with the city's
most lucrative job source - the hotel industry. Human resources (HR) departments at these hotels are
faced with the daunting task of managing the thousands of pages of paperwork required to process
applications and manage employee files. On average hotels process seven to 10 documents per employee
each year ranging from the initial job application to employee personal records and job evaluations.
Bellagio, an MGM MIRAGE property, has turned to electronic document and data capture technology to
manage the hiring boom. The hotel recently implemented Kofax Ascent Capture to enable a completely
paperless HR solution. Eventually, Bellagio human resources management system will be duplicated at the
entire group of MGM MIRAGE properties nationwide.
Upon opening in 1998, Bellagio was billed as one of the most luxurious and exclusive hotels along the Las
Vegas strip. Boasting more than 3,000 rooms, 10 restaurants and bars and an elaborate casino and art
exhibit, the hotel was faced with hiring 10,000 employees. Bellagio began implementing its paperless HR
solution by first processing all new employee applications through electronic means. On-site PCs are used
by prospective new hires to complete the hotel's application. In addition, hotel HR staff and administrators
managed the sea of paperwork that followed transfer employees from existing MGM MIRAGE properties.
With several paper documents accompanying each employee transfer, the hotel would have been
processing thousands of pieces of paper each week. Rather than build filing rooms and dedicate new
employees to the task, Bellagio HR management chose to implement an electronic filing system combining
the benefits of content capture and management technology. In so doing, HR enabled hotel executives to
access employee files to add notes or reference employee information.
With the help of Phoenix-based Western Office Systems, Bellagio implemented an effective solution to
manage the ocean of paperwork for various HR applications. Soon after Bellagio's successful
implementation, Western Office Systems was asked to install the same timesaving document management
solution for the other MGM MIRAGE properties including Mirage, Treasure Island and Golden Nugget in
Las Vegas, Golden Nugget in Laughlin, Nev. and Beau Rivage in Biloxi, Miss. However, the other MGM
MIRAGE properties were faced with the even greater challenge of converting more than 25,000 existing
paper-based employee records into electronic documents.
"Bellagio and MGM MIRAGE's other properties required an efficient solution to tackle the enormous task
faced by HR to manage employee files, relieving the burden of shuffling paperwork in response to daily
management requests for employee information," said Ray Hughes, general manager of Western Office
Systems. "Our firm worked closely with the HR and IS departments to assess the company's needs and
develop a clear vision of what the system needed to do. We focused on keeping it simple yet robust to
streamline an otherwise complicated and time-consuming file management process."
The solution included FileNET's Panagon Content Services paired with Kofax Ascent Capture software
and Fujitsu scanners, which featured Kofax Adrenaline boards to boost scanner speed and performance.
The combination of Kofax Ascent Capture and FileNET content management software converts and
stores paper documents in a central database enabling customer to manage and secure business-critical
electronic documents and access them via a corporate intranet. With employee files indexed at a single
location, the document management solution saves time and resources by allowing hotel management to
access this information directly from desktop computers.
"We've been most impressed by the accuracy of documents and their immediate availability once scanned
into the system," said Marilyn Mattick, Bellagio's director of compensation. "We've significantly reduced
the number of hours and the amount of staff that it would normally take to manage paper-based files.
"We now have the ability to offer management access to employee files 24/7 via the corporate intranet.
Managers no longer have to wait for HR to provide the files. They can go online to view specific employee
records and are able to make notes directly in the file. This significantly cuts down on the time and effort it
used to take department managers and HR staff to accomplish the same tasks using paper-based
According to Dominick Vacca, the project manager for MGM MIRAGE, an average of 4,000 company
managers have access to the system. To streamline data access, the company's IT department set up a
thin-client computing system. Thin-client computers, which assist businesses in centralizing and
consolidating information assets, are connected to the central server which houses the employee
information database, enabling management to immediately retrieve employee files for their particular hotel.
"Management now has immediate access to information from their own computers," Vacca said. "They no
longer have to send requests to HR for employee information and wait for the files to be sent to them. The
new system significantly reduces paperwork on both sides and cuts down on time it normally takes HR
management to process and fulfill these requests."
Based on the successful implementations at Bellagio and other MGM MIRAGE hotels, the company's
executive management has decided to extend the document management solution at all MGM MIRAGE
properties. The system will link MGM MIRAGE hotels and resorts for both on-site employee processing as
well as intra-corporate employee transfers. In Nevada MGM MIRAGE to properties to be deployed
include New York-New York, the MGM Grand Hotel and the Primm Valley Resorts. The MGM Grand
Hotel in Detroit also will install the document management system.
To date, the system has processed more than 1.7 million documents and has saved the hotel chain more
than $1.5 million in employee and technology costs. With the help of document and content management
technology, it's a safe bet that HR management will be able to handle the expansion without a hitch.
About MGM Mirage
MGM MIRAGE is an entertainment company headquartered in Las Vegas which owns and/or operates
through subsidiaries 18 casino properties on three continents, employing more than 50,000 worldwide. Each
property features a wide range of renowned restaurants, world-class entertainment and shopping options.
Internationally, MGM MIRAGE owns and operates the MGM Grand Hotel and Casino in Darwin,
Australia and manages casinos in Nelspruit, Witbank and Johannesburg, Republic of South Africa.
Kofax Image Products (http://www.kofax.com/), is a leading supplier of both application software and
image processing products for the imaging, workflow and document management industry. The company
specializes in the electronic document capture market, which is essential to helping paper intensive
organizations economically, reliably and securely incorporate paper-based information into their electronic
business processes. It is a member of the DICOM Group plc.
Kofax Image Products