Making Records Management More Manageable

Approximately 21,000 patients are admitted to University Hospital in Augusta, GA each year, and another 10,000 annually receive outpatient treatment. As a result, the hospital’s hosted mainframe generates hundreds of lengthy reports for patient access management and billing that must be made available to dozens of departments.

Until recently, these reports were printed on a central printer at scheduled times. Representatives of various departments would have to travel from their office in the extensive multi-building hospital campus to pick up the reports from a centralized distribution point.

Once they finally arrive at the correct department, these reports would be distributed to the appropriate personnel to wade through the paper reports to locate specific bits of information. Any historical research required tedious examination of bound volumes of reports.