Located in the Southeastern United States, this Business Services group is the print and mail hub of all North American operations for a major manufacturer and retailer. The 1,100 employees, located amidst a three-building campus, are vital in the administration and printing and mailing of payroll checks, coupons, vouchers, product labels, event flyers and sales materials.
ACCOUNTABILITY = CONNECTING THE DOTS
A key tenet of this Fortune 100 corporation’s print and mail operation is “Accountability.” When the General Services Supervisor audited his group’s support for the organization, he recognized that a significant level of accountability was already built into their processes. However, his staff relied on manual, multi-touch procedures to receive, sort, deliver and track both incoming and outbound mail. These manual processes left little opportunity for research, reporting and performance analytics.
What emerged from the audit was a stated need for automated tools to connect the dots of accountability more proficiently. They desired a solution to track and report on all incoming and outgoing USPS mail and packages, both certified and standard. With that realization, the company began to search for ways to eliminate missorted, delayed and misplaced items. As stated by their management team, “our desire is to use technology to enhance our level of accountability and service.”