More than 26,000 Kodak ScanMate i940 Scanners are now enabling faster, more transparent, and more accurate transactions to the delight of customers.
With thousands of branch locations across the country, one of the largest banks in Brazil provides the full spectrum of financial services to its customers, from basic banking to loans and insurance. With its sizable customer base, transaction efficiency is very important. However, an outdated approach to document scanning was causing major processing delays and raising concerns among customers.
An expectation of timely, transparent transactions
When customers came to the bank, they expected their transactions to be quick, efficient, and personal. Unfortunately, branches were relying on a limited number of scanners, typically tucked away in a back office. As a result, employees had to interrupt their interaction with each customer to leave their desks to scan their forms, ID cards, and other materials. This manner of scanning the customers’ information created a digital capture process which took an inordinate amount of time.
Given the long delay, many customers believed that the bank representative had forgotten about their transactions or was possibly tending to other tasks. And not only were they frustrated by the wait, many were uncomfortable with their personal information being taken by the representative to a back office for scanning.