Kofax Appoints Industry Veteran As Vice President Of Technical Services

James Hendrickson Brings More than Two Decades of Executive Management Experience in Technology and Support Services for Customers

Irvine, CA - Kofax plc, the leading provider of Intelligent Capture & Exchange solutions, recently announced the appointment of James Hendrickson as its Vice President of Technical Services. Hendrickson will oversee the delivery of technical telephone support, maintenance and related services for all Kofax software products and solutions on a global basis in alignment with Kofax's hybrid go-to-market model, which supports both direct customer engagements and indirect sales through channel partners. He reports to Alan Kerr, Executive Vice President of Field Operations, and works out of the company's operating headquarters in Irvine, California.

"Jim is a talented executive with extensive experience in developing and managing highly-responsive, customer-focused technology and support services globally," said Kerr. "He also has a strong reputation and track record for building teams that consistently achieve the highest levels of customer satisfaction. We are pleased to have Jim join the company and we look forward to his vision and leadership in helping to drive and support our revenue growth initiatives."

Prior to joining Kofax, Hendrickson served as Vice President of Advisory Services with the Service and Support Professionals Association (SSPA), the largest industry trade group for technology service and support professionals. Before that, he was Vice President of Global Accounts and Customer Services with Agentis Software, Inc., an early-stage application development platform business, and Vice President of Americas Customer Support with BEA Systems, Inc., a $1 billion enterprise software infrastructure company. Hendrickson has also served in senior sales, marketing and technical support positions with JFH Associates, Informix Software, Inc., International Customer Solutions, Inc. and IBM Corporation.

"I'm excited to join an organization that is strategically expanding its global capture market leadership through growth initiatives focused on extending the value of its solutions and services to customers," said Hendrickson. "Ensuring the highest levels of customer service is core to Kofax's continued success, and I look forward to taking an already strong technical and service support function and making it even better."

Hendrickson's appointment is the latest in a series of major initiatives to further enhance Kofax's market position and growth potential. These include adopting Kofax as a single corporate brand and company name, restructuring the corporation around global business functions, realigning and better focusing the company's sales resources and introducing new revenue growth initiatives.

About Kofax
Kofax plc is the leading provider of Intelligent Capture & Exchange solutions. For more than 20 years, Kofax has provided award-winning solutions that automate document-driven business processes by managing the transformation and exchange of business-critical information arising in paper, fax and electronic formats in a more accurate, timely and cost-effective manner. These solutions provide a verifiable return on investment to thousands of customers in financial services, manufacturing, retail, government, healthcare, business process outsourcing and other markets. Kofax delivers these solutions through its own sales and service organizations, and a global network of more than 1,200 authorized partners in more than 60 countries throughout the Americas, EMEA and Asia Pacific.

SOURCE: Kofax