Case Study

Intelligent Capture Enables A Healthcare Network To Reduce Staff, Streamline Document Retrieval And Enhance Data Security

Source: ibml

Healthcare reform has made improving operational efficiency all the rage in the healthcare industry.

One large healthcare network improved efficiency with an intelligent capture solution from Birmingham, AL-based ibml. The solution has enabled the network to reallocate staff, streamline document retrieval, and better safeguard sensitive provider information in its credentialing area.

The network provides care management for approximately 830,000 patients.

The Situation

The healthcare network receives claims representing between 1,000 pages and 20,000 pages per month.

Most of the Health Care Financial Administration (HCFA) forms that the healthcare network receives are outsourced to a third-party for processing. However, the network processes appeals documents from providers for claims or pre-authorization claims. The documents, which typically include medical records charts and can total 600 pages, were extremely labor-intensive.

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