With tens of millions of paper documents located in a large storage vault - as well as across hundreds of locations - costs were high and service levels were low. Hancock Holding Company needed to find a way to decrease its dependency on paper to reduce process times and support compliance initiatives.
Meanwhile, as it acquired other banks, Hancock needed to convert the imaging systems those banks utilized in a way that would allow access to the entire organization. And everyone agreed that preparing for audits and exams with large paper credit files was a “nightmare.”
As if that weren’t enough, a hurricane came ashore.
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