White Paper

How AR Improves First-Time Fix And Maximizes Asset Uptime

Field Service Video

In the report “Video Enabled Service: Delivers Higher First-Time Fix Rates and Asset Uptime,” by Aberdeen Group, Senior Research Analyst, Aly Pinder Jr., reports on how top field service companies are improving their first-time-fix rates with the use of video collaboration.

“The pressure on energy companies and manufacturers to do more with the same is immense. Connecting the entire service team so it can deliver value to customers demands that technology support faster answers, the transfer of expertise, and an enhanced experience for the customer. Video is providing this connection for organizations and is helping them make the leap into the future of service.”