How A Combo Utility Benefits From AMI

With both water and power customers to serve, the City of Dothan, Alabama needed an advanced metering infrastructure (AMI) solution that could work as well with 35,000 water meters located in pits as it did with 31,000 electric meters wired to homes. There are many reasons Dothan Utilities wanted to implement AMI, and most of them boiled down to delivering more responsive customer service to city residents.

Dothan Utilities evaluated several types of AMI solutions and chose Aclara for its redundancy, cost-effectiveness and ability to integrate with its outage management solution. Prior to adopting AMI, the City of Dothan had an older drive-by automatic meter-reading system to cover electric accounts and used manual, walk-by reading for water meters. Right out of the box, AMI saves meter-reader time and expense. Read the full case study to learn the other benefits Dothan experienced after adopting an AMI system.