Global Contact Center Services
Best-in-class contact centers serving life science organizations 24/7/365.
Marketing Authorization Holder Partnerships
Join over 200 esteemed Marketing Authorization Holders who trust our expertise in delivering top-notch contact center services, forming lasting and impactful collaborations.
Products Handled
Navigate the complexity of product-related queries effortlessly, as we successfully manage inquiries for over 10,000 products globally every day. Your customers can count on accurate and timely information.
Annual Inquiries Handled
Rely on our experience and expertise to manage a high volume of inquiries. with over half a million handled annually. Your customer interactions are in capable.
Best-in-Class Global Contact Center Services
24/7/365 Contact Centers
Experience uninterrupted support with our round-the-clock contact centers, ensuring your customers receive assistance whenever they need it, day or night.
+35 Languages Supported
Break down language barriers with our diverse language support. We provide assistance in over 35 languages, ensuring a seamless experience for your global customer base.
+10 years Per Partnership
Build lasting relationships with a partner who stands the test of time. Our average partnership duration of over 10 years reflects the trust and reliability we bring to every client engagement.
Global Contact Center Services
With strategically positioned and seamlessly integrated contact centers around the world, we provide customizable contact center services to meet the needs of companies of all sizes. Whether you need medical information, patient support, commercial services, or inquiry handling, our team of contact center specialists has the knowledge and experience to effectively support your needs.
Our Global Contact Center services provide 24/7 services for pharmaceutical companies. Our team is comprised of experienced pharmacists, nurses, and other healthcare professionals (HCPs), life science graduates, and professional customer service representatives. They act as an extension of your team, communicating essential product information in the areas of drug/device information and product safety, as well as patient support and commercial services.
Consistent, High-Quality Services To Meet Your Needs
The global contact center is a crucial component of pharmaceutical and healthcare companies' efforts to provide accurate and timely information to healthcare professionals, patients, and the public. When inquiries or requests are received, regardless of their complexity, they are triaged based on urgency and nature, with trained professionals providing detailed responses and fulfilling the requests.
Our subject matter experts (SMEs) and medical writers are well-equipped to assist in generating custom responses. Utilizing various communication channels, the contact center delivers information to healthcare providers, patients, and other stakeholders, adhering to strict regulatory guidelines and confidentiality standards. Continuous training and quality control measures are implemented to maintain the highest standards of service, making our global contact center an essential resource for accurate and reliable product information dissemination and timely patient support.